Customer Service Representative

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

We are looking for a Customer Service Representative to join our Major Appliance Service Company. This role requires excellent phone skills, basic computer knowledge, and the ability to handle customer inquiries efficiently.

Requirements

• Job Requirements:
  • Must be based in the Dominican Republic
  • Excellent phone communication skills
  • Basic computer proficiency
  • Ability to work independently in a remote setting
  • Reliable, organized, and customer-focused

Responsibilities

• Answer customer calls and assist with inquiries & bookings
• Schedule and manage appointments using Walkabout Customer Booking Software (training provided)
• Provide top-notch customer support and ensure satisfaction
• Maintain accurate records and follow up with customers as needed

Work Schedule

• Schedule: Monday - Friday | 8 AM - 5 PM (Full-time, WFH setup)

Additional Details

• Language: English (en)
• Published: 2025-03-03
• Remote: Yes