Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cannabis, Consumer GoodsIndustries
Requirements
- 2-3 years experience in customer service, customer support
- Experience providing customer service via support ticketing platforms (e.g., Zendesk, Shopify)
- Excellent organizational and time management skills
- The ability to work under pressure
- Detail oriented
- Excellent written, verbal communication, and analytical skills
- History of building and managing client relationships
- Manages and self directs priorities with minimal oversight
- Appreciation and enthusiasm for cannabis culture
- Strong organizational and detail-orientation skills
- Thrives in a fast-paced entrepreneurial environment
- Occasional in-office work based out of Downtown Los Angeles HQ
Responsibilities
- Responding to customer inquiries in a timely manner
- Basic product troubleshooting
- Processing warranty requests with customer follow up
- Provide exceptional customer service, with a passion for exceeding customer expectations
- Facilitate Puffco's relationship with customers by addressing queries and complaints across various communication channels
Skills
Customer Service
Inquiry Response
Product Troubleshooting
Communication
Organizational Skills
Detail-Oriented
Multichannel Support
Complaint Resolution
Puffco
Produces high-quality vaporizers for cannabis
About Puffco
Puffco specializes in creating high-quality vaporizers and accessories for consuming cannabis concentrates. Their products, such as the Peak Pro and Puffco Travel Glass, are designed to provide a clean and potent experience without harmful materials affecting the vapor. Puffco stands out from competitors by focusing on user-friendliness and ensuring that their devices are free from glues, fibers, or chemicals that could compromise purity. The company operates a direct-to-consumer model, selling primarily through their website and engaging with customers via online communities. Puffco aims to enhance the cannabis consumption experience while building a loyal customer base through innovation and community involvement.
Los Angeles, CaliforniaHeadquarters
2013Year Founded
VENTURE_UNKNOWNCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Company Match
Flexible Time-Off
Company Social Events
Risks
Increased competition from brands like Utillian could impact Puffco's market share.
Limited-edition collections may not sustain interest without regular innovations.
High-end product focus may limit market reach during economic downturns.
Differentiation
Puffco's products are acclaimed for their purity, with no glues or chemicals.
The company offers a direct-to-consumer model, enhancing customer engagement and loyalty.
Puffco's innovative designs have earned it numerous awards, including Brand of the Year 2023.
Upsides
Growing interest in eco-friendly products could benefit Puffco's sustainable practices.
The rise of customizable vaping experiences aligns with Puffco's product offerings.
Cannabis tourism presents opportunities for exclusive Puffco partnerships and experiences.
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