Customer Service Representative at Puffco

Los Angeles, California, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cannabis, Consumer GoodsIndustries

Requirements

2-3 years experience in customer service, customer support
Experience providing customer service via support ticketing platforms (e.g., Zendesk, Shopify)
Excellent organizational and time management skills
The ability to work under pressure
Detail oriented
Excellent written, verbal communication, and analytical skills
History of building and managing client relationships
Manages and self directs priorities with minimal oversight
Appreciation and enthusiasm for cannabis culture
Strong organizational and detail-orientation skills
Thrives in a fast-paced entrepreneurial environment
Occasional in-office work based out of Downtown Los Angeles HQ

Responsibilities

Responding to customer inquiries in a timely manner
Basic product troubleshooting
Processing warranty requests with customer follow up
Provide exceptional customer service, with a passion for exceeding customer expectations
Facilitate Puffco's relationship with customers by addressing queries and complaints across various communication channels

Skills

Key technologies and capabilities for this role

Customer ServiceInquiry ResponseProduct TroubleshootingCommunicationOrganizational SkillsDetail-OrientedMultichannel SupportComplaint Resolution

Questions & Answers

Common questions about this position

What is the pay range for the Customer Service Representative role?

The compensation range is $25.00/hr - $26.00/hr for candidates based in Los Angeles, CA, with individual pay determined by experience and skillset.

Is this customer service role fully remote or does it require office work?

The role requires occasional in-office work based out of the Downtown Los Angeles HQ.

What skills and experience are required for this customer service position?

Candidates need 2-3 years of customer service experience, experience with support ticketing platforms like Zendesk or Shopify, excellent organizational and communication skills, ability to work under pressure, and enthusiasm for cannabis culture.

What is the company culture like at Puffco?

Puffco fosters a driven and unique business culture that respects employees, partners, and customers, with a casual but fast-paced entrepreneurial environment; it has been listed by MG Magazine as one of the 50 best companies to work for.

What benefits are offered for this role at Puffco?

Benefits include 401K, Medical/Dental/Vision/Life coverage, and Flexible Time-Off.

Puffco

Produces high-quality vaporizers for cannabis

About Puffco

Puffco specializes in creating high-quality vaporizers and accessories for consuming cannabis concentrates. Their products, such as the Peak Pro and Puffco Travel Glass, are designed to provide a clean and potent experience without harmful materials affecting the vapor. Puffco stands out from competitors by focusing on user-friendliness and ensuring that their devices are free from glues, fibers, or chemicals that could compromise purity. The company operates a direct-to-consumer model, selling primarily through their website and engaging with customers via online communities. Puffco aims to enhance the cannabis consumption experience while building a loyal customer base through innovation and community involvement.

Los Angeles, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Flexible Time-Off

Company Social Events

Risks

Increased competition from brands like Utillian could impact Puffco's market share.

Limited-edition collections may not sustain interest without regular innovations.

High-end product focus may limit market reach during economic downturns.

Differentiation

Puffco's products are acclaimed for their purity, with no glues or chemicals.

The company offers a direct-to-consumer model, enhancing customer engagement and loyalty.

Puffco's innovative designs have earned it numerous awards, including Brand of the Year 2023.

Upsides

Growing interest in eco-friendly products could benefit Puffco's sustainable practices.

The rise of customizable vaping experiences aligns with Puffco's product offerings.

Cannabis tourism presents opportunities for exclusive Puffco partnerships and experiences.

Land your dream remote job 3x faster with AI

Try Jobo Free