Customer Service Representative at Andersen Corporation

Bothell, Washington, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Equipment Sales, ManufacturingIndustries

Requirements

High school diploma required
Minimum of 4 years of experience in Sales, Customer Service, Marketing, Communications, Service, or relevant bachelor's degree
Ability to work hybrid work schedule in-person and remote based in Bothell, Washington
Strong written communication skills across platforms (email, chat, phone); uses simple language to discuss technical or complicated items
Effective, polished interaction with customers; proven ability to quickly capture relevant information, explain next steps in resolving issues, communicate status, and inspire confidence
Strong curiosity, creative thinking, and demonstrated ability to solve problems
Ability to use Microsoft Office tools, especially Outlook, Teams, Word, Excel, PowerPoint
Ability to establish strong external and internal business relations
Ability to deal with ambiguity
Good organizational and time management skills
Preferred
Bachelor's Degree from an accredited institution in Business, Marketing, Communication, or Industrial Engineering
Salesforce, CPQ (configure price quote), and Oracle ERP experience, and the ability to adapt and learn new systems
Passion for problem-solving through self-learning, critical thinking, and having fun while doing it
Thrives in ambiguous situations; effectively manages change; shifts gears comfortably; decides and acts without the total picture; comfortable handling risk and uncertainty
Assimilates quickly into a team environment
Ability to manage and multi-task across several initiatives at once, and keep on top of details
Thrives in an environment where all ideas are welcome, discussed, and critically analyzed

Responsibilities

Respond promptly and professionally to customer inquiries via various channels, such as phone and email
Provide accurate information and assistance to customers regarding products, quotes, orders, and general inquiries
Escalate complex or unresolved customer problems to the appropriate department or supervisor
Process customer orders accurately and efficiently, ensuring all necessary information is captured and entered in the system for both New and Used Equipment
Coordinate with various departments, such as production or logistics, to ensure timely and accurate order fulfillment
Perform administrative duties to support the customer service team, such as maintaining customer databases, updating customer records, and processing orders or returns
Prepare and distribute reports, documentation, and purchase orders related to customer service activities
Maintain organized and up-to-date case management queue of upcoming tasks to ensure easy access to customer queries, purchase orders, and relevant information
Stay informed about the company's products, services, and industry trends to provide accurate information and address customer inquiries effectively
Participate in training sessions and ongoing professional development activities to enhance customer service skills and knowledge

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterOrder ProcessingOrder EntryProblem SolvingSales SupportProduct KnowledgeCRMAdministrative SupportEmail Communication

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role offers a hybrid work schedule that includes both in-person and remote work, based in Bothell, Washington.

What experience or education is required for this role?

A high school diploma is required along with a minimum of 4 years of experience in Sales, Customer Service, Marketing, Communications, or Service, or a relevant bachelor's degree.

What key skills are needed for this Customer Service Representative position?

Candidates need strong written communication skills across email, chat, and phone; effective customer interactions to capture information and explain next steps; and strong curiosity, creative thinking, accuracy, initiative, and problem-solving.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Service Representative role?

Strong candidates will have the required experience or degree, demonstrate polished customer interactions, strong communication across channels, and show initiative, problem-solving, curiosity, and creative thinking to build customer relationships.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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