Customer Service Intern at Hewlett Packard Enterprise

Tlaquepaque, Jalisco, Mexico

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Not SpecifiedCompensation

InternshipExperience Level

Part TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Currently pursuing a Bachelor's degree in Business, Marketing, Communications, or a related non-technical field
No prior experience required; previous internships or campus involvement is a plus
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Time management skills and working within defined timelines
A collaborative, solution-focused mindset and overall sense of urgency
Proficiency in standard office software (e.g., Microsoft Office Suite)

Responsibilities

Support the assigned business unit through research, analysis, and project coordination
Collaborate with cross-functional teams to contribute to ongoing activities as part of projects assigned
Participate in team activities by attending team meetings, learn about project methodologies, and collaborate effectively with colleagues
Identify and suggest implementation of specific changes to processes and tools to improve performance, efficiency, and customer/client satisfaction
Develop an understanding of internal and external relationships with stakeholders for performance expectations and needs
Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner
Participate in periodic reviews to share updates and incorporate feedback on assigned projects/initiatives

Skills

Key technologies and capabilities for this role

Customer ServiceResearchAnalysisProject CoordinationCross-Functional CollaborationProcess ImprovementProblem-SolvingTeam Collaboration

Questions & Answers

Common questions about this position

Is this a remote position or onsite?

This role is designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

What education is required for the Customer Service Intern role?

You must be currently pursuing a Bachelor's degree in Business, Marketing, Communications, or a related non-technical field. No prior experience is required, though previous internships or campus involvement is a plus.

What key skills are needed for this internship?

The role requires excellent communication and interpersonal skills, strong problem-solving and analytical skills, time management skills, a collaborative and solution-focused mindset, and proficiency in standard office software like Microsoft Office Suite.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, encourages bold moves together, and embraces career growth.

What makes a strong candidate for this intern position?

Strong candidates are currently enrolled university students pursuing a Bachelor's in Business, Marketing, Communications or related fields, with excellent communication skills, problem-solving abilities, and any prior internships or campus involvement.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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