Customer Service at BorgWarner

Saltillo, Coahuila, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, ManufacturingIndustries

Requirements

Completed professional career
Proficiency in Office (Excel, Word, PowerPoint)
Advanced English
Knowledge of SAP
File management and personal organization
Ability to develop strong workplace relationships
Problem-solving skills
Coaching
General Safety
C-TPAT
Product Knowledge
IATF 16949
ISO 14001
ISO 45001

Responsibilities

Coordinate Production Scheduling and Customer Service to ensure On-Time Delivery objectives are met
Maintain good relationships with customers through consistent and clear communication
Propose solutions and alternatives to maintain strong customer ratings
Daily review of customer demand to define production plan and contingency plans, considering risks
Weekly planning and daily follow-up of the production schedule
Preparation of S&OP for each production line and customer
Establish control mechanisms to ensure compliance with customer commitments
Prepare reports on sales plans, service performance, and incidents
Control information flow between department, production, and transportation to meet delivery deadlines
Maintain constant follow-up with customers to identify needs
Handle service claims and incidents, analyze root causes, and find solutions
Respond to customer suggestions and inquiries
Prepare the Sales Forecast
Measure customer satisfaction levels and establish improvement mechanisms
Communicate production plans internally and lead review meetings
Develop and execute production plans, coordinate schedules, and ensure optimal resource use
Maintain accurate inventory records and adequate levels of raw materials and finished goods
Monitor workflow on the production line for continuity and efficiency
Analyze performance metrics to identify improvements and implement corrective actions
Collaborate with departments such as Purchasing, Quality, Engineering, and Sales
Resolve operational issues timely to minimize impact on production