Customer Service, Collections Coordinator at Global Lending Services

Greenville, South Carolina, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Automotive FinanceIndustries

Requirements

High school diploma or equivalent
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, build cross-functional partnerships across the business, demonstrate empathy, and ability to build and maintain positive relationships with customers
Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
Strong verbal and written communication skills with the ability to effectively communicate with internal and external customers
Team player that can adapt in a fast-paced and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Dependable, people-oriented, detail-oriented, achievement-oriented, and high stress tolerance
Regular, predictable attendance, including overtime as business demands dictate; fixed 40-hour schedule with one late night per week (12:00pm-8:00pm), every fourth Saturday (8:00am-12:00pm), no Sundays

Responsibilities

Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
Contact customers to determine intent to pay and ability to resolve delinquency
Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
Perform additional assignments and special projects as required by the needs of the company or as directed by management

Skills

Collections

Customer Service

Account Management

Negotiation

Delinquency Resolution

Payment Negotiation

Customer Relations

Automotive Loans

Global Lending Services

Provides auto loans and financing solutions

About Global Lending Services

Global Lending Services (GLS) provides auto loans to customers in Idaho and across the United States, focusing on making vehicle ownership accessible and affordable. The company uses real-time decision-making technology to approve loans quickly, working with over 13,000 dealerships to streamline the car buying process. GLS stands out by serving individuals with less-than-perfect credit, ensuring everyone has a fair chance to secure financing. The goal of GLS is to offer inclusive credit solutions while maintaining strong customer service and ethical business practices.

Greenville, South CarolinaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Volunteer Time Off

Professional Development Budget

Parental Leave

Risks

Odessa's entry into the market increases competition for GLS.

Chase's partnership with CarGurus may attract GLS's potential customers.

AI advancements by competitors could pressure GLS to upgrade its technology.

Differentiation

GLS offers real-time loan approvals, enhancing the car buying process efficiency.

The company partners with over 13,000 dealerships, ensuring widespread access to financing.

GLS focuses on subprime lending, providing opportunities for customers with less-than-perfect credit.

Upsides

GLS raised $325.6 million, indicating strong investor confidence and growth potential.

Increased demand for online auto financing platforms aligns with GLS's digital strategy.

AI trends in auto financing offer GLS opportunities to enhance its decision-making technology.

Land your dream remote job 3x faster with AI

Try Jobo Free