Customer Service Associate at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Financial ServicesIndustries

Requirements

Any Graduation (mandatory), preferably from commerce background
1 to 3 years of experience
Experience in the US retirement industry, specifically US Retirement Services domain - Defined Contributions - Institutional Services
Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)
US Retirement Middle Office / Plan Level documentation knowledge preferred, in addition to experience in participant services
Knowledge of handling Participant Census data
Language - English (Domestic) - Proficient, with excellent written and good verbal communication skills
Good typing skills and attention to detail
Good working knowledge of MS Excel
Good time management skills
Flexible to work in US Shifts (across time zones based on business requirement)
Ability to work in centers of excellence model
ASPPA Certified (Preferred)
CRPS (Preferred)

Responsibilities

Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence
Respond to client service needs and own end-to-end identified tasks through a centralized service model
Provides operational and administrative support including online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations
Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products
Submits and tracks service request work items appropriately in partnership with business partners
Subject Matter Expertise: Guide team members on domain/process aspects
Perform Root cause analysis on errors/service issues
Review and updates plan configuration fields
Assist Client Facing personnel on middle office and back-office activities
Support Plan Sponsors and Administrators on plan level activities including contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations
Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations
Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support
Assist clients in correction of any plan/participant level data issues
Co-ordinate between client facing and operations teams to resolve client issues/escalations

Skills

Data Entry

Customer Service

Retirement Solutions

Administrative Support

Operational Support

Record Keeping

English Proficiency

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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