Retention Specialist
QuinceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Customer ServiceIndustries
Requirements
Candidates should possess previous experience in customer service, e-commerce, or order management, along with proficiency in Shopify, with experience handling orders and vendor communication. Strong skills in Excel, VRP, Brightpearl, Slack, and Front App are required, as well as excellent communication skills, both written and verbal, and the ability to work independently in a remote environment and manage tasks efficiently.
Responsibilities
The Customer Service Assistant will process and update Shopify orders, ensuring accuracy and timely fulfillment, communicate with vendors to coordinate shipments, track orders, and resolve issues, manage customer inquiries via email and other communication platforms, reconcile invoices and track purchase orders (POs), utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage workflows, and ensure seamless coordination between vendors, customers, and internal teams.
Skills
Shopify
Excel
VRP
Brightpearl
Slack
Front App
Customer Service
Order Management
Vendor Communication
Invoice Reconciliation
Purchase Order Tracking
Communication Skills
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees