Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
NoVisa
Chemicals, Sustainability, Food SafetyIndustries
Requirements
- Native Portuguese
- Advanced English (minimum C1)
- Spanish preferred
- Strong MS Office skills
- Customer-oriented mindset and professional written communication
- Good problem-solving and decision-making abilities
- Ability to handle repetitive tasks in a fast-paced environment
- Minimum 6 months of customer service experience (preferred)
- Experience with SAP or Customer Service software (advantage)
Responsibilities
- Process orders using the order management application (morning tasks)
- Handle inbound calls (afternoon tasks)
- Respond to emails related to delivery notes, COAs, invoicing, and order claims
- Accept and process transactions in SAP/CRM
- Confirm orders and check shipment status
- Collaborate with other departments to resolve issues in the Order-to-Cash cycle
- Meet daily and monthly targets for deadlines and order quality
- Support local team activities
Skills
Portuguese
English
Spanish
MS Office
SAP
CRM
Customer Service
Order Management
Problem-Solving
Ecolab
About Ecolab
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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