Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford at Santander

Bradford, England, United Kingdom

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£24,000 – £26,420Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Excellent verbal and written communication skills
Extensive computer and numeracy skills, with the ability to navigate multiple systems at once
A passion for delivering outstanding service, listening to customer needs and providing great outcomes
The right to work in the UK
(Desirable) Excellent attention to detail, ensuring policies, regulations, and quality standards are followed
(Desirable) The ability to thrive in a fast-paced environment and adapt to change

Responsibilities

Handling customer and third-party mortgage or loan queries and transactions over the phone (and potentially via Live Chat once fully trained)
Inspiring customers to embrace digital evolution, allowing them to choose how they interact
Keeping customers and the bank safe by identifying vulnerability and detecting potential fraud
Collating information accurately to solve customer queries at first point of contact
Bringing energy and warmth to every customer interaction, building strong relationships, taking ownership, and delivering great service

Skills

Customer Service

Mortgage Queries

Loan Transactions

Phone Support

Live Chat

Fraud Detection

Vulnerability Identification

Digital Banking

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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