Customer Relations Associate at AngelList

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Venture Capital, Startups, Financial ServicesIndustries

Requirements

2 years of experience within a rapidly growing startup or fintech organization
Demonstrates a strong desire to engage in problem-solving activities; proactively identifies issues and takes initiative to find solutions; enthusiasm for tackling challenges and improving processes
Actively seeks opportunities for skill development and continuous learning; commitment to personal and professional growth
Resourceful, ambitious, and a quick learner
Superb attention to detail — able to catch the edge case every time
A deep love of startups and passion for understanding the infrastructure of venture finance
Ability to work in a hybrid role in the NYC office (2-3 days a week)

Responsibilities

Support Customer Relations Account Managers and Team Leads by owning fund operation actions and product support issues for clients in your Team’s book of business
Execute operational tasks efficiently and effectively by ensuring that processes are followed, goals are met, and standards are maintained; continuously seek ways to improve operational efficiency
Deliver an exceptional client experience through accurate, concise, and action-oriented communications with fund managers, their investors, and portfolio companies
Collaborate with cross-functional teams (sales, engineering, legal, finance, operations, and tax) to surface new solutions for General Partners (GPs), achieve common goals, facilitate communication, and ensure smooth execution for client deliverables
Work closely with Account Managers to manage fund operations, troubleshoot client issues, and serve as subject matter expert on the software suite
Work directly with General Partners, CFOs, and other external stakeholders to drive outcomes and execute critical workflows

Skills

Key technologies and capabilities for this role

Customer RelationsAccount ManagementFund OperationsTroubleshootingClient CommunicationWorkflow ExecutionCross-functional CollaborationVenture CapitalPrivate Markets

Questions & Answers

Common questions about this position

Is this a remote role or does it require office presence?

This is a hybrid role in the NYC office only, with expectations to be in the office 2-3 days a week.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the key responsibilities in this role?

You will support Account Managers by owning fund operation actions and product support issues, execute operational tasks efficiently, deliver exceptional client experiences through clear communications, and collaborate with cross-functional teams to solve client needs.

What is the company culture like at AngelList?

AngelList focuses on accelerating innovation in the startup ecosystem, building financial infrastructure for venture investors and startups, with a collaborative environment involving cross-functional teams like sales, engineering, legal, finance, operations, and tax.

What makes a strong candidate for this Customer Relations Associate role?

Ideal candidates excel at operational efficiency, client communication with high-profile stakeholders like GPs and CFOs, cross-functional collaboration, and continuously improving processes while delivering exceptional client experiences.

AngelList

Provides fundraising tools for startups

About AngelList

AngelList operates in the venture capital market, offering tools for startups and investors to facilitate fundraising. Its main products include modern cap tables, syndicates, and investor portals, which help startups raise capital more efficiently. Unlike many competitors, AngelList focuses on creating a streamlined process for both startups and investors, making it easier for them to connect and collaborate. The company's goal is to boost innovation by increasing the number of successful startups around the world.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$120.7MTotal Funding

SERIES_CCompany Stage

Venture Capital, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Company Equity

Risks

Emerging platforms like Bemi could challenge AngelList's dominance in the tech startup ecosystem.

Increased competition from AI-driven platforms like Spyne and Myko may impact market share.

Alternative funding sources may reduce AngelList's influence in the venture capital market.

Differentiation

AngelList offers modern cap tables and professional fundraising tools for startups.

The platform supports over 18,000 startups and manages $15 billion in assets.

AngelList simplifies capital-raising with innovative solutions like syndicates and investor portals.

Upsides

AngelList's global presence includes the U.S., UK, Canada, and India.

The platform has supported over 20 unicorns, showcasing its success in venture capital.

AngelList's mission to accelerate innovation aligns with increasing interest in AI-driven startups.

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