Customer Program Manager (CPM) at Component Repair Technologies

Mentor, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, AviationIndustries

Requirements

Understanding of customer requirements
Ability to review component condition and develop repair work scope based on OEM and company guidelines
Knowledge of gas turbine engine components and the repair/overhaul process
Capability to interpret and disposition inspection findings
Experience working within a team of department leaders and collaborating with company experts

Responsibilities

Establish a daily, weekly, and monthly shipping plan (goals) and communicate plan within the team
Directly responsible for reviewing component condition, determining repair work scope, understanding customer requirements, and establishing the component ship date
Interpret and disposition inspection findings to create technical findings reports for necessary repairs
Develop and ensure work scopes are communicated to all levels of the company
Review and manage Time Gates (TG), On Time Delivery (OTD), and Ship Date Accuracy (SDA) with all departments
Communicate exceptions that will necessitate a change to the planned ship date or customer requirement
Initiate and monitor continuous improvement programs for efficiencies, quality, production flow and customer requirements
Manage quality exceptions with Process Engineering, Quality Engineering, and Production including reworks that occur during the repair process
Provide operational oversight of gas turbine engine components in the initial evaluation, repair and overhaul sequence
Monitor daily the complex repair and workflow cycle

Skills

Gas Turbine Engines

Component Repair

Overhaul Processes

Repair Work Scope

Customer Requirements

OEM Guidelines

Condition Reports

Workflow Management

Aerospace MRO

Component Repair Technologies

Specializes in aviation turbine engine repairs

About Component Repair Technologies

Component Repair Technologies (CRT) specializes in the maintenance and repair of aviation turbine engine components. The company uses chemical cleaning methods, including caustic and acidic cleaners, to remove contaminants from engine parts, which is essential for further inspection and finishing processes like thermal spray and shot peening. CRT stands out from competitors by employing a team of skilled engineers who develop repair processes and work instructions that comply with commercial and FAA standards, ensuring high-quality service. The company's goal is to provide exceptional repair and maintenance services to clients in the aviation industry, including commercial airlines and military aviation, while maintaining a strong commitment to quality and customer satisfaction.

Mentor, OhioHeadquarters

1985Year Founded

VENTURE_UNKNOWNCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Paid Vacation

Risks

Emerging competition from 3D printing solutions may reduce demand for traditional repairs.

Environmental regulations on chemical cleaning could increase CRT's operational costs.

Electric propulsion systems in aviation may decrease demand for turbine engine maintenance.

Differentiation

CRT specializes in chemical cleaning of aviation turbine engine components.

The company employs expert engineers in repair and quality engineering.

CRT focuses on FAA-approved data for high-quality repair services.

Upsides

Increased demand for sustainable aviation practices benefits CRT's eco-friendly cleaning solutions.

Predictive maintenance technologies offer opportunities for advanced data analytics integration.

Global aviation market expansion, especially in Asia-Pacific, boosts demand for CRT's services.

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