Customer Operations Lead
Motion- Full Time
- Junior (1 to 2 years)
Job Description: Roadie, a UPS company, is a leading logistics and delivery platform. This role is within the Customer Operations team, focused on supporting strategic accounts. The Customer Operations Team Lead will oversee a team of Customer Operations Partners, ensuring account success and optimizing processes. The ideal candidate is a strategic thinker with strong leadership and customer-centric skills.
Roadie is a UPS company providing seamless, scalable delivery solutions. They operate a network of over 310,000 independent drivers nationwide, offering solutions for local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door delivery.
Crowdsourced same-day delivery logistics platform
Roadie provides a crowdsourced delivery platform that connects everyday drivers with individuals and businesses needing same-day delivery services across the United States. The platform operates on an "on-the-way" delivery model, allowing drivers to pick up and deliver packages along their existing travel routes. This approach not only speeds up delivery times but also makes efficient use of transportation resources, reducing the need for additional delivery vehicles and minimizing environmental impact. Roadie serves a diverse clientele, including small businesses and large enterprises, and offers various delivery solutions such as home delivery and express air delivery. With a network of drivers covering over 20,000 zip codes, Roadie is the largest local same-day delivery provider in the country. The company's goal is to create a more connected and efficient delivery system by transforming everyday travel into a public transportation grid.