Head of Customer Support
Common Room- Full Time
- Expert & Leadership (9+ years)
Candidates should have a strong problem-solving mindset and the ability to quickly learn and apply new concepts. Experience in customer support or operations is preferred, along with a passion for helping others and working collaboratively in a team environment. Familiarity with software development processes and a desire to contribute to user experience improvements are also important.
The Customer Operations Support Specialist will drive impact by enhancing customer experience through various activities, including answering support tickets and providing users with guidance. They will develop strong relationships with customers and advocate for their needs to improve the platform continuously. Additionally, they will work closely with the leadership team to build a world-class support operation.
AI-powered procurement platform for businesses
Levelpath provides an AI-powered procurement platform that improves productivity and collaboration between businesses and their suppliers. The platform integrates workflows, data, people, and devices, allowing users to access a unified view of the procurement process from any device. Its main feature, the Hyperbridge reasoning engine, gathers and enhances data from various sources, making enterprise commerce quicker and more transparent. Levelpath targets businesses aiming to simplify their procurement processes, minimize risks, and increase profitability. Unlike competitors, Levelpath offers a comprehensive solution that combines multiple procurement elements, generating revenue through subscription models and service fees.