Levelpath

Customer Operations Support (Riga)

Latvia

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, AI & Machine LearningIndustries

Requirements

Candidates should have a strong problem-solving mindset and the ability to quickly learn and apply new concepts. Experience in customer support or operations is preferred, along with a passion for helping others and working collaboratively in a team environment. Familiarity with software development processes and a desire to contribute to user experience improvements are also important.

Responsibilities

The Customer Operations Support Specialist will drive impact by enhancing customer experience through various activities, including answering support tickets and providing users with guidance. They will develop strong relationships with customers and advocate for their needs to improve the platform continuously. Additionally, they will work closely with the leadership team to build a world-class support operation.

Skills

Problem-Solving
Customer Support
Communication
Advocacy

Levelpath

AI-powered procurement platform for businesses

About Levelpath

Levelpath provides an AI-powered procurement platform that improves productivity and collaboration between businesses and their suppliers. The platform integrates workflows, data, people, and devices, allowing users to access a unified view of the procurement process from any device. Its main feature, the Hyperbridge reasoning engine, gathers and enhances data from various sources, making enterprise commerce quicker and more transparent. Levelpath targets businesses aiming to simplify their procurement processes, minimize risks, and increase profitability. Unlike competitors, Levelpath offers a comprehensive solution that combines multiple procurement elements, generating revenue through subscription models and service fees.

Key Metrics

San Francisco, CaliforniaHeadquarters
2022Year Founded
$43.3MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Paid Sick Leave
401(k) Retirement Plan
Commuter Benefits

Risks

Emerging competitors like Pivot may capture market share with simplified solutions.
Rapid evolution of AI technologies could increase competition in the procurement space.
Reliance on external supplier costs exposes Levelpath to risks from alternative cost-cutting measures.

Differentiation

Levelpath's Hyperbridge engine enriches procurement data with contextual intelligence from various business functions.
The platform offers a unified procurement process accessible on any device.
Levelpath integrates AI-driven analytics to enhance decision-making and risk management.

Upsides

AI-driven procurement is expected to grow, with 50% adoption by 2025.
Levelpath's mobile-first approach aligns with the rising trend of mobile procurement solutions.
The platform's real-time supplier collaboration meets growing demand for enhanced supplier relationships.

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