Customer Operations Specialist - Millstone at Soligent

Millstone Twp, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar, Renewable EnergyIndustries

Requirements

Mission driven mindset where solar is more than a job
Ability to see solutions and improve processes beyond the status quo
Willingness to execute with high attention to detail while understanding the big picture
Ability to work individually and collaboratively in a team environment with feedback
Strong integrity, accountability, persistence, and responsibility for outcomes
Ability to connect role to the broader organization
Fun, adaptable personality able to wear many hats in a fast-paced entrepreneurial culture
3+ years of shipping experience (inferred from context)

Responsibilities

Assisting with counter sales and will call pickups, customer stock inquiries
Working with customers on service issues, entering RMAs, and assisting to resolution
Assisting in managing DC and branch order flow and fulfillment per customer requirements
Performing prescribed customer service activities in the DC/Branch
Assisting local sales team with issues and requests
Managing orders and any changes needed post-release to the DC
Accurately processing all order and shipping paperwork and transactions
Coordinating with carriers and fleet drivers for scheduling
Communicating with outside vendors to coordinate shipping appointments
Assisting the DC Manager/Branch Manager with administrative activities as needed
Preparing all required reports and correspondence as needed
Investigating receiving and shipping problems, finding root causes, and helping to develop solutions
Following proper safety procedures, including wearing all required PPEs and ensuring a safe working environment
Following Standard Operating Procedures (SOPs)
Working collaboratively across all departments
Performing other duties as assigned by the manager

Skills

process improvement

attention to detail

teamwork

accountability

problem solving

execution

customer operations

Soligent

Distributes solar energy products and solutions

About Soligent

Soligent focuses on the distribution of solar energy products and solutions, catering to solar dealers, installers, and contractors. The company provides a wide range of products, including solar panels, mounting systems, inverters, and energy storage solutions. Additionally, it offers project financing through its affiliate, CleanEnergyEngine, to help clients fund their solar projects. Soligent differentiates itself by maintaining strong relationships with customers and partners, ensuring access to high-quality products at competitive prices. The company's goal is to promote sustainability and contribute to the fight against climate change by empowering its customers to implement effective solar energy solutions.

Petaluma, CaliforniaHeadquarters

1979Year Founded

M_AND_ACompany Stage

EnergyIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Sick Leave

Unlimited Paid Time Off

Risks

Emerging solar technology companies threaten Soligent's market share with innovative solutions.

Volatility in silicon prices could impact Soligent's cost structure and pricing strategy.

US-China trade tensions may affect Soligent's supply chain and product costs.

Differentiation

Soligent offers a comprehensive suite of solar products and financing solutions.

Partnerships with Square D and City Electric Supply enhance Soligent's distribution network.

Soligent's collaboration with GivePower extends its impact on global renewable energy efforts.

Upsides

Increased demand for solar storage boosts Soligent's energy storage offerings.

The Inflation Reduction Act enhances tax incentives, boosting demand for Soligent's products.

Advancements in solar panel efficiency enhance Soligent's competitive market edge.

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