Customer Operations Specialist at Octopus Energy

Brighton and Hove, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, AutomotiveIndustries

Requirements

Passion for problem solving and going above and beyond to ensure a great customer experience
Experience working independently and as part of a close-knit team
Curious and keen eye for detail to spot areas of improvement (with examples appreciated)
Natural finisher and effective operator who leaves no loose ends
Comfortable in a rapidly growing company and adopting changes quickly

Responsibilities

Work with colleagues in the customer experience team and across the business to ensure customers receive the best experience during every interaction
Manage customer journeys from contracting through to car delivery and beyond, escalating issues where needed
Provide feedback on current service processes and systems, proposing changes based on prior experience
Problem solve to ensure everything is ready for a smooth customer transition and remove any blockers
Help plan for growth in customers and the team, getting involved as necessary to support scalability

Skills

Customer Service

Problem Solving

Process Improvement

Customer Journey Management

Escalation Handling

Operations

Feedback Analysis

Scalability Planning

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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