Customer Operations Specialist at Octopus Energy

Brighton, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, Automotive, Electric VehiclesIndustries

Requirements

A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
Experience working independently and as part of a close-knit team
A curious and keen-eye for detail to spot areas of improvement
To be a natural finisher and an effective operator - you leave no loose ends in your path
To want to be part of a rapidly growing company and be comfortable adopting changes quickly
Previous knowledge of EVs/the automotive industry is not required

Responsibilities

Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
Manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
Provide feedback on our current service processes and systems and propose changes where necessary, based on prior experience
Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
Carry out, and suggest improvements to our existing processes, ensuring that our customers have delightful, memorable experiences
Support in building the customer experience team as we hire more Operations Specialists in the future

Skills

Customer Service

Problem Solving

Process Improvement

Customer Journey Management

Operations

Scalability Planning

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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