Customer Operations Representative – Animal Nutrition at Land O'Lakes

San Jose, California, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Animal Nutrition, AgricultureIndustries

High School Diploma/GED
1+ years of comparable Customer Service experience
Proficient skills in Microsoft Office (Excel, Outlook, Word)
Professional and pleasant telephone skills
Effective communication skills, both written and verbal
Advanced order management skills
Advanced knowledge and understanding of customer service standard operating procedures (SOP)
Solid knowledge of Sarbanes-Oxley (SOX) compliance
Experience with Customer Relationship Management (CRM) for tracking customer call activity and service requests for process improvement
Located within the Southwest Region (TX, OK, LA, AR, KS - Central Time Zone)
Availability for M-F, 8am - 4:30pm CST

Meet customer requirements and expectations including order entry, pricing and product inquiries, product availability, and reporting quality concerns
Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills
Execute best Order Management practices in accordance to Standard Operating Procedures (SOP)
Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors
Escalate issues timely for efficient resolution
Maintain a positive representation of the company at all times
Act as the liaison between customers, sales, supply chain, and manufacturing
Demonstrate high standards of integrity, business ethics, and personal accountability
Build solid working relationships with all cross function business units with diplomacy and tact to gain alignment satisfying customer requirements and continuous improvement
Identify trends related to process issues and make recommendations for process improvements