Customer Operations Manager at Land O'Lakes

Story City, Iowa, United States

$79,200 – $118,800Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AgricultureIndustries

High School Diploma/GED
3+ years supervisory experience managing people
Proficiency with Microsoft Office Suite, smartphones, and other hardware/software
Candidates in the rotational Land O’Lakes programs (TAP/MMT/DMT) will be considered
Preferred Requirements
Associates or Bachelors degree in Agriculture, Business, Engineering Sciences, Supply Chain, or related field
5+ years supervisory experience managing people
Experience building sales and inventory forecasts, collaborating with internal supply chain partners, and/or managing a substantial budget
Experience working with DOT regulations, EH&S programs, and other compliance/safety procedures

Manage and coordinate all customer service activities within the Story City, IA location
Oversee the customer operations team, customer relations, and satisfaction
Partner with internal supply and demand planning teams for procurement of products, monitoring inventory levels, and ensuring timely delivery of products
Establish and track performance metrics covering team performance, customer performance, and supply metrics
Customer service/supply chain management (roughly 50% of the job)
Talent management (30%)
Compliance & safety (15%)
Budgeting/capital/expense management (5%)
Other duties as assigned