Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
EdtechIndustries
Requirements
The ideal candidate should possess proven experience in operations, customer support, or business process/project management within a SaaS, EdTech, or fast-growing tech environment. They should demonstrate a proactive mindset, a passion for championing and continuously improving the customer experience, and commitment to developing teams that are effective, empowered, and genuinely enjoy their work. Experience delivering scalable systems and process improvements aligned with business goals is also required, along with confidence working hands-on with tools like Intercom, Hubspot, Chargebee, and automation platforms.
Responsibilities
As the Customer Operations Lead, you will lead and develop the Customer Support Team to deliver high-quality support and continuous improvement, build and optimise support workflows, tooling, and reporting to drive efficiency and customer satisfaction, take ownership of customer journey systems and drive improvements through automation and integration, design scalable onboarding workflows, collaborate closely with Product, Sales & Success, Marketing & Brand, People Experience, and Finance to continuously improve the customer experience and operations, drive cross-functional operational projects including business continuity planning and systems optimisation, support company-wide compliance and security efforts, and champion the provisioning and onboarding experience for school customers ensuring smooth activation and minimal friction.
Skills
Customer Support
Operational Excellence
Support Workflows
Tools: Intercom, HubSpot, Chargebee
Process Automation
Cross-functional Collaboration
Problem-Solving
Team Leadership
Atomic
Offers fractional trading and alternative investments
About Atomic
AtomicVest offers investment solutions in the fintech sector, focusing on individual investors and financial advisors. The company specializes in fractional trading, allowing users to buy and sell stocks in any dollar amount, which helps diversify portfolios without needing large sums of money. Additionally, AtomicVest provides alternative investing options, including commodities and real estate, to enhance returns and reduce risk. Its developer-friendly APIs and customizable platform set it apart from competitors, with the goal of transforming the investment landscape through flexible and personalized options.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$24.4MTotal Funding
SERIES_ACompany Stage
Enterprise Software, Fintech, Financial ServicesIndustries
11-50Employees