Customer Operations Lead
Motion- Full Time
- Junior (1 to 2 years)
Join Atomi: Innovate, empower and inspire in the Edtech world. Our mission is to help unlock the world’s potential by optimising the way we teach and learn. With a unique blend of technology and creativity, we bring learning to life, making complex concepts simple and accessible to students, educators, and parents alike.
We’re a team driven by our core values: a deep-rooted passion for learning, a relentless pursuit of quality at speed, humility in our growth, a commitment to pushing boundaries, empowering others fearlessly and championing the needs of our customers. Our culture is built on these values, ensuring we stay agile, innovative and empathetic to the evolving needs of the education community.
At Atomi, you’ll be encouraged to think creatively, work collaboratively and contribute to a mission where every piece of work is a step towards realising our collective potential in classrooms and beyond.
As our Customer Operations Lead, you’ll be at the heart of how we support and empower our school customers every day. In this high-impact role you’ll champion the customer experience and drive operational excellence. You’ll lead our Customer Support team with heart and purpose, ensuring every school that interacts with us feels supported, valued, and set up for success.
You’ll also take ownership of the systems and tools that underpin the customer journey like Intercom, HubSpot, and Chargebee, working cross-functionally to streamline processes, automate where it makes sense, and ensure we’re always thinking ahead as we scale.
Reporting to our VP of People & Operations, you’ll be both a strategist and a hands-on operator, someone who thrives in solving complex problems and finding smarter and scalable ways of working.
Offers fractional trading and alternative investments
AtomicVest offers investment solutions in the fintech sector, focusing on individual investors and financial advisors. The company specializes in fractional trading, allowing users to buy and sell stocks in any dollar amount, which helps diversify portfolios without needing large sums of money. Additionally, AtomicVest provides alternative investing options, including commodities and real estate, to enhance returns and reduce risk. Its developer-friendly APIs and customizable platform set it apart from competitors, with the goal of transforming the investment landscape through flexible and personalized options.