Customer Onboarding Specialist, Otter - Makati City at Otter

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, Food Delivery, SaaSIndustries

Requirements

1–2 years of experience in onboarding, customer support, or account coordination roles
Business-level fluency in both English (spoken and written)
Strong organizational skills with high attention to detail
Effective written and verbal communication skills, especially in customer-facing interactions
Comfortable navigating onboarding platforms, CRM systems, and documentation tools
Experience using tools like Salesforce, Salesloft, Google Sheets, Zendesk, and Slack

Responsibilities

Lead virtual, customer-facing, and on-cam onboarding calls for customers who recently availed products
Manage onboarding workflows, including account creation, plan setup, POS integration, and menu configuration
Coordinate directly with customers and internal teams (e.g., Sales, Support) to gather information and provide updates
Monitor activation progress within key milestones (e.g., 30-day, EOQ activation targets) and follow up to address blockers
Follow standardized processes and maintain accurate logs of each onboarding step in tools like Salesforce and onboarding trackers
Troubleshoot common onboarding roadblocks and escalate complex issues with detailed context
Track personal onboarding performance against SLAs and KPIs and support QA or audit efforts

Skills

Key technologies and capabilities for this role

Customer OnboardingSalesforcePOS IntegrationMenu ConfigurationAccount SetupCustomer CommunicationIssue ResolutionActivation Tracking

Questions & Answers

Common questions about this position

What experience is required for the Customer Onboarding Specialist role?

1–2 years of experience in onboarding, customer support, or account coordination roles is required, along with business-level fluency in English, strong organizational skills, effective communication, and comfort with tools like Salesforce.

Is this Customer Onboarding Specialist position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Otter?

Otter offers a collaborative environment where you'll be part of a team helping restaurants succeed in online food delivery, in a structured, process-driven setting focused on customer success.

What makes a strong candidate for this Customer Onboarding Specialist position?

A strong candidate has 1-2 years in onboarding or customer support, business-level English fluency, strong organizational and communication skills, and experience with tools like Salesforce, while being detail-oriented and customer-focused.

Otter

Connects parents with vetted babysitters

About Otter

Otter connects parents with qualified babysitters through its online platform, focusing on the childcare industry. The service stands out due to its thorough vetting process for sitters, which includes skills tests, reference checks, and interviews, along with mandatory background checks for both parents and sitters to ensure safety. Parents can book a sitter on short notice, sometimes as little as two hours, making it a convenient option for last-minute childcare needs. The company earns revenue by charging a fee for each booking, which is shared with the sitters, providing them with a flexible income opportunity. With significant backing from prominent venture capital firms, Otter aims to address the demand for reliable childcare services while ensuring a safe environment for families.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$30MTotal Funding

SERIES_ACompany Stage

Social Impact, Consumer GoodsIndustries

1-10Employees

Risks

Increased competition from new platforms offering similar services at lower fees.

Changes in local regulations could increase operational costs and complicate compliance.

Rising concerns about data privacy and security could decrease user trust.

Differentiation

Otter offers a rigorous vetting process for sitters, ensuring safety and reliability.

The platform allows parents to book childcare with as little as two hours' notice.

Otter connects parents with local stay-at-home parents, fostering community-based childcare.

Upsides

Increased demand for flexible childcare solutions due to remote work trends.

Growing interest in last-minute booking options for childcare services.

Venture capital interest indicates strong growth potential for tech-enabled childcare solutions.

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