[Remote] Customer Onboarding Specialist at Shakepay

Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Cryptocurrency, Financial ServicesIndustries

Requirements

Proven experience in onboarding business customers in the financial services sector, with a strong emphasis on crypto companies, money service businesses, and financial service providers
Extensive knowledge of AML compliance as it relates to onboarding requirements, with hands-on experience in analyzing and implementing AML policies and procedures
Demonstrated ability to conduct thorough online investigations of businesses, assess compliance with regulatory requirements, and effectively communicate complex requirements to a business audience
Strong analytical and problem-solving skills, with the ability to manage a high volume of onboarding cases without compromising on quality or compliance
Minimum 2 years of relevant experience in compliance, customer onboarding, or a similar role within the crypto or fintech industry
Bilingual (French and English) - Nice to have
Certified Anti-Money Laundering Specialist (CAMS) certification - Nice to have
Crypto experience - Nice to have

Responsibilities

Review and verify documents submitted to verify individual customers or recover account access
Engage with business customers to gather and verify onboarding documents, ensuring compliance with AML regulations and our internal policies
Conduct comprehensive online investigations of business customers, including money service businesses, crypto companies, and financial service providers, to understand their business models and regulatory landscapes fully
Analyze business plans, flow of funds, and AML compliance policies of potential clients to assess risks and compliance
Communicate onboarding requirements and compliance policies to business customers clearly and professionally, ensuring they understand and meet all necessary criteria
Work closely with the compliance and customer support teams to streamline the onboarding process for business customers, identifying and implementing improvements to enhance efficiency and customer satisfaction
Utilize technology to organize, track, and analyze onboarding data, setting and monitoring KPIs to generate insights and drive improvements in the onboarding experience

Skills

KYC

KYB

Document Verification

ID Verification

Fraud Detection

Risk Scoring

Compliance

Customer Onboarding

Shakepay

Digital currency platform for Canadians

About Shakepay

Shakepay is a digital currency platform based in Canada that enables users to buy, sell, and manage Bitcoin and Ethereum quickly. The platform features a mobile app and web interface designed for easy cryptocurrency transactions, catering to both beginners and experienced users. Shakepay generates revenue through transaction fees and spreads on buy/sell orders. A standout feature is the 'Shakepay Card,' a prepaid Visa card that allows users to spend their cryptocurrency instantly, converting it to Canadian dollars at the time of purchase. The company prioritizes security and gives users control over their digital assets, with all transactions being final and irreversible. Shakepay exclusively serves Canadian residents and complies with local regulations.

Montreal, CanadaHeadquarters

2015Year Founded

$32.2MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Remote Work Options

Professional Development Budget

Paid Vacation

Parental Leave

Stock Options

Home Office Stipend

Risks

Increased competition from Canadian fintech companies could erode Shakepay's market share.

Volatility of Bitcoin and Ethereum prices poses a risk to Shakepay's revenue model.

Regulatory changes in Canada could impact Shakepay's operations and compliance costs.

Differentiation

Shakepay offers a unique Shakepay Card for real-time crypto-to-CAD transactions.

The platform provides a seamless user experience for both novice and experienced crypto users.

Shakepay emphasizes security and user control over digital assets, ensuring irreversible transactions.

Upsides

Shakepay's new everyday payments feature enhances its financial tool offerings.

The $44 million Series A funding supports expansion of Bitcoin-focused products.

Integration of AI-driven financial advisory services could enhance user experience.

Land your dream remote job 3x faster with AI

Try Jobo Free