Customer Master Data Steward at Illumina

Sao Paulo, Sao Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Life SciencesIndustries

Requirements

Bachelor’s degree or equivalent in marketing, business or other related fields
2+ years of relevant CRM and transactional processing experience. SAP HANA S4, Fiori, and Salesforce experience preferred
Strong attention to detail and commitment to deliver quality work in a timely manner
Demonstrated ability to quickly adapt to shifting business needs while upholding critical focus on data quality standards and monitoring
Strong written and verbal communication skills
Strong understanding of the interaction between data attributes and business processes
Curiosity to investigate patterns, understand root causes, and support findings through data analysis
Ability to multi-task and flex working styles between team settings and independent work
Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skills
Intermediate experience using Excel (table navigation, xlookups, text formulas, pivots, etc.)
Experience working directly with global stakeholders
Must be fluent in English

Responsibilities

Review, validate, and action requests for customer master creation and data changes from business partners (e.g., new account creation, account hierarchies, contacts, etc.); Communicate clearly with requestors
Independently conduct root cause identification and analysis on moderate to complex requests and clearly communicate findings/actions for stakeholders
Recognize patterns across various requests and feedback received from business; Take initiative to consult with relevant stakeholders to implement processes and governance best practices
Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to conform customer accounts to data quality policies and governed attributes
Identify opportunities for efficiency and act to implement/document them clearly; Share learnings with team members to improve global team's execution
Support other CRM Data Quality & Governance activities as it relates to commercial data (Growth, Cleansing and Enrichment)
Work collaboratively when required with fellow Customer Data Steward team members to complete work
Prepare and maintain work instruction and SOP documentation
Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies
Support UAT testing for ERP and CRM system enhancements

Skills

Key technologies and capabilities for this role

SAPSalesforceMaster Data GovernanceData QualityRoot Cause AnalysisCustomer Master Data

Questions & Answers

Common questions about this position

Is this position remote or does it require being in the office?

This position is based in Sao Paulo, Brazil.

What is the salary range for this Customer Master Data Steward role?

This information is not specified in the job description.

What qualifications are required for this position?

A Bachelor’s degree or equivalent in marketing is required, along with English fluency.

What does the company culture at Illumina feel like?

Illumina emphasizes working on impactful projects that transform human health, surrounded by extraordinary people, inspiring leaders, and world-changing initiatives where every role makes a difference.

What skills make a strong candidate for this Customer Data Steward role?

Strong candidates should demonstrate the ability to review and validate customer data requests, conduct root cause analysis, collaborate with cross-functional teams, identify efficiency opportunities, and maintain data quality using tools like SAP and Salesforce.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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