Customer Logistics Team Lead at Johnson & Johnson

Markham, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTechIndustries

Requirements

A minimum of 5 years of experience in a related field e.g., Supply Chain, Logistics, Customer Service, Healthcare
Prior experience leading people
Bachelor’s Degree or equivalent experience
Strong analytical skills and ability to use data to drive recommendations and decisions
Experience, training, or certification in Six Sigma, Process Excellence or Lean (asset)

Responsibilities

Establish goals and priorities for team in line with service level agreements and organizational strategy
Achieve business results for key performance indicators and other organizational objectives
Develop and monitor resourcing strategy to support daily operations; ensure customer inquiries are resolved in a timely fashion
Manage Loaner and Mentor Billings analysts to ensure revenues are recognized in accordance with accounting principles
Manage all Sales Order Management processes and communications in compliance with business policies, SOPs, and SOX regulations
Develop and maintain relationships with key internal and external parties including Sales & Marketing, Supply Planning, and key customers
Build and drive goals and objectives for the team and 7 individual team members; conduct regular reviews
Hold scheduled performance and development discussions with team members in alignment with the 5 Conversations model
Provide mentoring, feedback and developmental assignments to team members
Represent Customer Logistics in cross-functional projects across the organization
Focus on continuous improvement: identify, assess, and communicate opportunities to Customer Logistics leadership team
Lead projects and initiatives to improve customer experience, generate cost savings, drive efficiencies
Lead change within the team as projects and process improvements are implemented
Monitor and report key performance metrics and results; create and implement action plans to address performance gaps
Identify and implement reporting to track and measure progress against goals

Skills

Team Leadership

Performance Management

Talent Development

Customer Logistics

Operations Management

KPI Management

Process Improvement

Cross-Functional Collaboration

Service Level Agreements

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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