Customer Identity and Access Management Product Owner at Caterpillar Inc.

Irving, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital, Data, CybersecurityIndustries

Requirements

Experience in product ownership, technical product management, or service ownership within IAM, CIAM, or cybersecurity programs
Experience delivering and supporting CIAM platforms (e.g., Azure AD / B2C, Okta CIAM, ForgeRock, Auth0)
Strong understanding of IAM protocols and standards: OAuth 2.0, OIDC, SAML, JWT
Background in software development or technical architecture, with fluency in APIs, authentication flows, and security patterns
Demonstrated experience with ITSM practices, including incident, problems, and change management
Proven success working in Agile/Scrum environments and collaborating with development, operations, and security teams
Excellent problem-solving abilities coupled with solid communication and documentation skills
Proven product ownership skills with a strong understanding of best practices, tools, and techniques
Deep understanding of IAM practices, solutions, product delivery, cloud, infrastructure operations, DevOps & Agile principles

Responsibilities

Help define the CIAM product vision, roadmap, and KPIs, balancing customer experience, regulatory compliance, and security
Translate business and compliance requirements into technical stories, user journeys, and platform requirements
Collaborate with engineering teams on design, development, and deployment of customer identity capabilities including authentication, MFA, consent, and self-service account management
Own the CIAM product backlog, prioritize features and technical debt, and ensure alignment with architecture and delivery goals
Function as the service owner for CIAM, accountable for availability, reliability, performance, and security of the platform
Lead problem management by collaborating with technical teams to identify root causes of incidents and drive permanent corrective actions
Collaborate with IT service management (ITSM) teams to ensure proper CIAM monitoring, logging, incident response, and service level agreements (SLAs)
Maintain and evolve runbooks, support documentation, and operational playbooks to enable efficient support
Provide operational reporting and conduct regular post-incident reviews to improve CIAM resilience and customer trust
Drive improvements in customer onboarding, login success rates, and user satisfaction through continuous testing and feedback
Evaluate and integrate emerging technologies (e.g., Passwordless) to enhance customer trust and digital agility
Partner with UX, marketing, and customer support to create intuitive and consistent user identity experiences

Skills

CIAM

IAM

Product Ownership

Agile

DevOps

Authentication

MFA

Cloud

Product Roadmap

User Stories

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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