Associate Director Customer Engagement – Supply Management

Position Overview

• Location Type: Onsite (Germany)
• Job Type: Full Time
• Salary: Not specified

As an Associate Director Customer Engagement – Supply Management, you will play a pivotal role in ensuring effective wholesale management and targeted customer engagement within Germany. Reporting to the General Manager, you will be responsible for overseeing last-mile logistics, steering wholesaler relationships, and implementing strategic solutions to optimize supply processes. This is a dual-focus role requiring both operational excellence in wholesale steering and proactive in-field customer engagement, particularly with general practitioners in key target regions (East/South Germany). By aligning Moderna’s supply chain strategies with customer needs, you will enhance product availability, improve logistical efficiency, and contribute to Moderna’s broader business objectives in Germany.

Requirements

• Not specified

Responsibilities

• Deliver to Expectations: Ensure timely and effective delivery of Moderna’s products in Germany, aligning with customer needs and business objectives.
• Wholesale Steering: Lead and oversee Moderna’s wholesale management strategy, ensuring smooth execution and alignment with strategic goals.
• Last-Mile Logistics & Wholesale Management: Develop and maintain strong relationships with wholesale partners to ensure seamless distribution, prevent disruptions, and optimize last-mile operations.
• Customer Engagement: Implement a focused engagement strategy for general practitioners in the East/South region, ensuring strong partnerships that drive product adoption and commercial success.
• Operational Execution: Drive operational execution to support Moderna’s broader business objectives in Germany.
• Collaboration: Collaborate with global teams to ensure an efficient and optimized supply process.
• Point of Contact: Act as the key point of contact for wholesalers, ensuring they are aligned with Moderna’s distribution strategy and customer engagement objectives.
• Problem Solving: Address supply chain challenges proactively by developing data-driven solutions to optimize logistics.
• Continuous Improvement: Monitor customer and wholesaler feedback to drive continuous process improvements.

Moderna Mindsets

• Act with Urgency: Speed and responsiveness are essential in ensuring the efficient delivery of products and seamless last-mile logistics.