Customer Retention Associate
VetcoveSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, InsurTechIndustries
Requirements
- (None specified)
Responsibilities
- Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty
- Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos
- Strive to understand customers’ needs and help customers understand how Ethos’ help address those needs
- Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required
- Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs
- Help identify common customer challenges that put customers at risk of churn and help the CX
Skills
Customer Engagement
Customer Retention
Sales
Product Knowledge
Communication
Relationship Management
Outbound Outreach
Ethos Life
Online life insurance with no medical exams
About Ethos Life
Ethos Life provides life insurance solutions through a fully online platform, making it easier for individuals and families to obtain coverage without the need for medical exams. The application process is streamlined, allowing potential clients to receive instant quotes and often get approved within minutes by answering specific health and lifestyle questions. This approach contrasts with traditional life insurance methods, which can be lengthy and cumbersome. Ethos Life sells term and whole life insurance policies through partner carriers and earns commissions on these sales. Additionally, the company offers complimentary estate planning tools, such as free wills, to enhance the customer experience and set itself apart from competitors. The goal of Ethos Life is to provide straightforward and affordable life insurance options while simplifying the overall process for its customers.
Austin, TexasHeadquarters
2016Year Founded
$395.4MTotal Funding
SERIES_DCompany Stage
Financial ServicesIndustries
501-1,000Employees
Risks
Departure of key executives like CFO Anan Kashyap may affect financial strategy.
Class action lawsuit under Illinois genetic privacy law could harm Ethos's reputation.
Recent layoffs may indicate financial strain, affecting employee morale and performance.
Differentiation
Ethos Life offers a fully online life insurance application process, eliminating medical exams.
The company provides complimentary estate planning tools, enhancing customer value and experience.
Ethos partners with major insurers like Legal & General America to ensure policy reliability.
Upsides
Growing demand for no-exam life insurance policies boosts Ethos's market potential.
Increased consumer interest in digital insurance solutions aligns with Ethos's tech-driven model.
Partnerships with companies like Ameritas expand Ethos's product offerings and market reach.
Related Jobs
RemoteRemoteCustomer Success Associate
MetaviewSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteClient Retention Specialist
Beyond FinanceSalary not specified
RemoteManager, Royalty Accounting
Universal Music GroupSalary not specified
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteClient Engagement Specialist
PhiloSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteRelationship Manager, Customer Success Team
Arta FinanceSalary not specified