Customer Contact at Aptiv

Reynosa, Tamaulipas, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, ManufacturingIndustries

Requirements

Bachelor’s of Science Degree in Business, Marketing or related field
5 years’ experience in customer service area in transportation type manufacturing setting
Good communication skills both oral and written
Functional competencies: Communication, Analytical Skills, Decision Making, Teamwork, Leadership, Work under pressure

Responsibilities

Receives and responds to customer inquiries and complaints relating to production shipments
Guides compliant resolution in accordance with company guidelines
Acts as liaison between customer and factory-order entry pertaining to new orders, current production, and prototypes
Checks Customer websites for requirements, performance, etc
Attends daily shipping meeting
Reports out-of-line conditions affecting on-time shipments, and communicates with the customer
Handles all order entries pertaining to orders for production, prototypes, and returns; monitors order in direct shipments to customers
Calculates and prepares management charts for “on-time shipments” and “customer on-time deliveries”
Coordinates with Program/Commercial Managers and IT personnel to resolve EDI errors; generates EDI Error reports (IDOCS) if applicable
Generates "Exception Report" to communicate and coordinate finished goods shipments with warehouse personnel to meet “special” customer demands
Attends regularly scheduled "Customer Complaints Meeting" to streamline current work processes
Enters customer related terms (such as freight terms, pricing) into Future3
Gives out FFR numbers, calculates and reviews FFR claims
Forecasts customer demand
Authorizes company induced outbound freight
Manages E&O and customer claim process

Skills

Key technologies and capabilities for this role

Customer ServiceOrder EntryEDI Error ResolutionIDOCSCommunication SkillsAnalytical SkillsDecision MakingTeamworkLeadershipForecastingShipping Coordination

Questions & Answers

Common questions about this position

What benefits does Aptiv offer?

Aptiv provides a competitive benefits package including Savings Fund, Pension Plan, Christmas Bonus, Attendance Bonus, Vacation Premium, Medical Expenses, Life Insurance, Social security (IMSS, INFONAVIT, Retirement), Recognition for innovation and excellence, and Opportunities to give back to the community.

What is the required education and experience for this role?

A Bachelor’s of Science Degree in Business, Marketing or related field and 5 years’ experience in customer service area in transportation type manufacturing setting are required.

What is the company culture like at Aptiv?

Aptiv offers an inclusive work environment where all individuals can grow and develop regardless of gender, ethnicity or beliefs, with a core value of safety aiming for zero fatalities, injuries, and accidents.

What skills are needed for the Customer Contact position?

Key skills include good communication skills both oral and written, along with functional competencies in analytical skills, decision making, teamwork, leadership, and ability to work under pressure.

What makes a strong candidate for this role?

Candidates with a Bachelor’s degree in Business or Marketing, 5 years of customer service experience in transportation manufacturing, strong communication skills, and competencies in analysis, decision-making, teamwork, leadership, and working under pressure will stand out.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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