Solar Programs, Customer Support Associate (Hybrid - Chicago, IL , Oak…
Energy SolutionsSalary not specified
- Full Time
- Junior (1 to 2 years), Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, EnergyIndustries
Requirements
Candidates should have at least 2 years of experience in customer service, particularly in the B2C sector, and demonstrate strong communication skills both verbally and in writing. They should possess prior experience with CRM systems and a keen interest in the German energy market. Fluency in German and English is required, along with a willingness to work independently, organized, and autonomously.
Responsibilities
The Customer Care Specialist will handle customer inquiries via email and telephone, addressing complaints with a competent and solution-oriented approach. They will resolve complex issues, collaborate with colleagues to develop solutions, process terminations and changes of address, generate and verify invoices, and manage payments. Additionally, they will contribute to identifying areas for improvement and work closely with marketing specialists to enhance customer service processes.
Skills
CRM systems
Communication
Interpersonal Skills
Problem-Solving
German
English
Customer Service
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
Key Metrics
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees