Customer Care Representative at Medtronic

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Completed at least 2 years in College, Vocational, or Bachelor’s Degree in any field
Minimum 4 years related experience (fresh graduates with high learning agility may be considered)
Proficiency in SAP R/3, MS Office Tools – MS Outlook, Excel, Word, SharePoint, Salesforce.com (SFDC)
Some out of hours work will be required

Responsibilities

Solid understanding of transactional and general SAP activities, Salesforce.com, SharePoint, etc
Processes standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing
Responsible for data management, archiving and updating of purchase order, emails and customer information
Manages purchase order recognition, sorting, recording and distribution
Performs unclean and same day order entry analysis
Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-to-day activities
Performs Inventory Sharing within the region
Handles and coordinates urgent overnight deliveries, returns and replacements
Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks
Responsible for orders to be received at the warehouse for next day delivery
Drives and maximizes revenue recognition within the assigned hospital and customer orders

Skills

Key technologies and capabilities for this role

SAPSalesforce.comSharepointPurchase Order ProcessingData ManagementSupply ChainInventory ManagementBackorder ManagementOrder Entry

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

Medtronic offers a competitive salary, flexible benefits package, and eligibility for the Medtronic Incentive Plan (MIP), a short-term incentive.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Customer Care Representative role?

Candidates need a minimum of 4 years related experience (or fresh graduates with high learning agility), at least 2 years of college/vocational/Bachelor’s degree, and proficiency in SAP R/3, MS Office tools (Outlook, Excel, Word), SharePoint, and Salesforce.

What is the company culture like at Medtronic?

Medtronic emphasizes a culture of exploration, innovation, purpose-driven leadership, compassion, and recognizing employee contributions while sharing in success.

What makes a strong candidate for this position?

Strong candidates have at least 4 years of related experience or are fresh graduates with high learning agility, plus proficiency in SAP, Salesforce, SharePoint, and MS Office tools.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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