d) - Meerbusch at Medtronic

Meerbusch, North-Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medizintechnik, HealthcareIndustries

Requirements

Kaufmännische Ausbildung oder Studium
Erfahrung im Kundenservice oder Reklamationsmanagement
Sehr gute Deutschkenntnisse und gute Englischkenntnisse
Sichere Kenntnisse in MS Office und SAP R/3 (oder schnelle Lernfähigkeit)
Kundenorientiert und serviceaffin
Flexibel und anpassungsfähig
Kommunikativ und überzeugend
Teamplayer mit Drive
Kenntnisse der Abläufe in einem Großkonzern mit Matrix-Strukturen (von Vorteil)

Responsibilities

Kompetente Betreuung von Kunden und Vertriebskollegen per Telefon und E-Mail als First Point of Escalation mit schnellen, nachhaltigen Lösungen
Effiziente Bearbeitung von Kundenreklamationen inklusive Fehleranalyse und Ursachenbehebung
Pflege und Aktualisierung der abteilungsübergreifenden Kundendatenbank
Erstellung und Auswertung von Reports zur Optimierung interner Abläufe
Schnittstellenmanagement zwischen verschiedenen Shared Service Centern
Direkte Kommunikation mit Kunden und Außendienst zu Aufträgen, Lieferrückständen und Sendungsverfolgungen
Kontinuierliches Monitoring offener oder unvollständiger Aufträge zur Gewährleistung pünktlicher Lieferungen
Erfassung eiliger Aufträge und zeitnahe Abrechnung in SAP R/3 gemäß Richtlinien
Koordination von Retouren und Rechnungskorrekturen

Skills

Customer Service

Order Management

Delivery Coordination

Complaint Handling

Telephone Communication

Email Communication

Process Improvement

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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