Customer Care & Onboarding Specialist - French Market 🇫🇷 at Qonto

Paris, Île-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Skills

Key technologies and capabilities for this role

Customer SupportOnboardingFrenchEmail CommunicationOutbound CallsCustomer Satisfaction

Questions & Answers

Common questions about this position

What is the team structure like for this role?

You'll work closely with Timothée and a team of 20 dedicated professionals, structured into three specialized units: Company Creation, Capital Deposit & Capital Increase.

What are the company's core values?

The core values are Customer focus, Ownership, Teamwork, Mastery, and Integrity.

What skills or qualities are needed for this position?

Key qualities include customer focus, ownership, teamwork, mastery, and integrity, along with the ability to provide expert support via multiple channels, analyze feedback, maintain processes, and optimize workflows.

What is the company culture like at Qonto?

Qonto fosters a welcoming environment that prioritizes skills and potential, with 50% international team members, 44% women, and 20% parents, committed to diversity and a discrimination-free hiring process.

Is this role remote or office-based?

This information is not specified in the job description.

Qonto

Digital banking platform for business finances

About Qonto

Qonto is a digital banking platform that simplifies business finances by offering services like business accounts, expense management, and bookkeeping. It operates on a subscription-based model, allowing businesses to choose plans that fit their needs and scale as they grow. A standout feature is the ability to process hundreds of transfers at once, which is ideal for high transaction volumes. Qonto aims to provide efficient banking solutions with excellent customer service, available in five languages.

Paris, FranceHeadquarters

2016Year Founded

$670.5MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Tailor-made remote policy

Lunch Card

Dynamic career tracks

Competitive salary package

Employee well-being initiatives

Risks

Increased competition in the fintech sector could erode Qonto's market share.

Reliance on third-party platforms like Wise may expose Qonto to operational risks.

Rapid expansion into new markets could strain Qonto's resources and operations.

Differentiation

Qonto offers a unique feature to initiate hundreds of transfers simultaneously.

The platform provides API connectivity for seamless integration with other financial systems.

Qonto's customer service supports five languages, available seven days a week.

Upsides

Qonto's expansion into four European markets increases its customer base significantly.

The Wise Platform partnership enhances Qonto's cross-border payment capabilities.

The SEPA Direct Debit feature will improve cash flow management for customers.

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