Customer Care Advocate at Rockwell Automation

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial Automation, TechnologyIndustries

Requirements

1+ years of experience interpreting and responding to customer questions and requests, both written and verbal, suited for a global, multicultural business setting
Demonstrated problem-solving skills
Familiarity with Supply Chain processes and Customer Care functions
1-2 years' experience in Customer Service or Contact Center roles
Proficiency in Office 365
Native or fluent proficiency in German, fluency in Spanish, and command of English (both spoken and written)
Ability to exhibit when addressing unexpected situations

Responsibilities

Proactively respond to inquiries and resolve issues related to order requests
Engage with internal and external stakeholders to consistently maintain exceptional standards of customer support
Address and resolve product concerns, including managing customer complaints
Demonstrate a clear understanding of key performance indicators (KPIs) and ensure targets are met or exceeded within each financial period
Provide proactive delivery updates through Open Orders reports in alignment with service level agreements (SLAs) and expedite orders as necessary
Manage customer product returns, including new product failures and warranty claims
Support Repair and Exchange Requests
Report to Team Leader

Skills

Key technologies and capabilities for this role

Customer ServiceIssue ResolutionStakeholder EngagementOrder ManagementComplaint HandlingKPIsSLAsOpen Orders Reports

Questions & Answers

Common questions about this position

What is the work arrangement or location requirement for this role?

The role requires location within proximity to a Rockwell Automation facility to support a flexible hybrid working model.

What skills and experience are required for the Customer Care Advocate position?

Candidates need 1+ years of experience interpreting and responding to customer questions, demonstrated problem-solving skills, familiarity with Supply Chain processes and Customer Care functions, 1–2 years in Customer Service or Contact Center roles, proficiency in Office 365, and native or fluent proficiency in German, fluency in Spanish, and command of English.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture look like at Rockwell Automation?

The company offers an international network of professionals and a knowledge sharing culture, welcoming makers, forward thinkers, and problem solvers energized by impactful work.

What makes a strong candidate for this Customer Care Advocate role?

Strong candidates have 1+ years handling customer inquiries in a global setting, problem-solving skills, supply chain familiarity, customer service experience, language proficiency in German, Spanish, and English, and thrive in dynamic team environments.

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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