CSR/Teller - Charleston DT, WV - Full Time at Fifth Third Bank

Charleston, West Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Ability to handle extensive cash handling
Comfortable and confident interaction with the public
Adherence to dress code guidelines
Knowledge of retail policies and procedures
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Demonstration of company’s core values (work as one bank, take accountability, be respectful & inclusive, act with integrity)
Flexibility in scheduling

Responsibilities

Provide excellent customer service in all interactions
Deepen relationships by listening to customer needs, asking questions, and guiding them to appropriate financial solutions
Provide follow-up to customer questions and find solutions to address issues
Be responsive and timely with correspondence
Maintain confidentiality of customer business
Follow the Bancorp Code of Business Conduct and Ethics and maintain ethical behavior
Perform daily office responsibilities to maintain efficient operation of the office
Maintain a balancing record in line with policy, correct outages, and enlist help as needed
Stay up to date on bank policies and financial center procedures
Handle consumer and business customer problems professionally, directing complex issues to leadership
Demonstrate sound judgment in decision-making, abiding by guidelines and procedures
Identify customer needs during interactions and outreach, and refer to Bankers and business partners
Build and maintain knowledge of Retail products and services
Utilize tools for tracking referrals to personal bankers and business partners
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceBanking OperationsRisk ManagementCustomer Relationship ManagementFinancial Center OperationsCash BalancingBusiness Conduct Ethics

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the salary for this CSR/Teller position?

This information is not specified in the job description.

What are the minimum qualifications for this role?

A high school diploma or GED is required.

What key skills are needed for this teller position?

The role requires extensive cash handling experience, the ability to interact comfortably and confidently with the public, knowledge of retail policies and procedures, and sound judgment in decision making.

What does the company emphasize in its culture?

The company emphasizes excellent customer service, ethical behavior, risk management, doing the right thing for customers and colleagues, and maintaining confidentiality.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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