CRM Analytics Manager at eBay

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Hands-on CRM analytics experience delivering measurable impact in consumer or marketplace environments
Experience developing analytics, machine learning, and AI solutions for CRM and personalization, including propensity, churn, LTV/CLV, uplift, or recommendation models
Strong experimentation and statistics skills, including test design, sample sizing, variance reduction techniques, and causal inference
Proficiency in SQL and Python for data wrangling, modeling, and automation, with familiarity in data warehouses and version control
Ability to build clear, trustworthy dashboards and visualizations (Tableau preferred)
Strong business judgment with a track record of turning insights into strategy and outcomes
Skilled communication and leadership with collaborators across Marketing, Product, and Engineering, including influencing senior and executive partners
Nice to have: Experience with marketing tech stacks, event-level data, Spark/Databricks, Airflow, generative AI for CRM applications, or two-sided marketplace environments

Responsibilities

Drive measurable outcomes by defining critical metrics, learning agendas, and frameworks that connect CRM performance to retention and customer lifetime value
Advance personalization by developing or partnering on ML/AI models—such as propensity, churn, uplift, or next-best action—and integrating them into CRM decisioning
Scale high-quality experimentation through well-designed A/B and multivariate tests using sound statistical methods that produce credible insights
Build robust analytics to create reproducible data pipelines, self-serve datasets, and dashboards that accelerate decision-making
Optimize CRM channel strategy across email, push, in-app, onsite, and lifecycle programs by recommending targeting, frequency, and creative strategies grounded in data
Translate complex analyses into clear, actionable recommendations for senior stakeholders to guide CRM roadmaps and evolution
Contribute to an inclusive, development-focused team culture by mentoring analysts and encouraging quality in documentation, code review, and experimentation hygiene
Partner with Legal and Privacy teams to ensure compliant data use and responsible AI practices

Skills

Key technologies and capabilities for this role

CRM AnalyticsCustomer Lifetime ValueA/B TestingStatistical MethodsMachine LearningAI ModelsPropensity ModelingChurn PredictionUplift ModelingNext-Best ActionData PipelinesDashboardsSQLPythonExperimentation

Questions & Answers

Common questions about this position

What experience is required for the CRM Analytics Manager role?

Hands-on CRM analytics experience delivering measurable impact in consumer or marketplace environments is required, along with experience developing analytics, machine learning, and AI solutions for CRM and personalization including propensity, churn, LTV/CLV, uplift, or recommendation models, and strong experimentation and statistics skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What is the team culture like at eBay for this role?

The team fosters an inclusive, development-focused culture where you contribute by mentoring analysts and encouraging quality in documentation, code review, and experimentation hygiene, joining passionate thinkers, innovators, and dreamers committed to customers, authenticity, bold ideas, and sustainability.

What makes a strong candidate for the CRM Analytics Manager position?

Strong candidates have hands-on CRM analytics experience in consumer or marketplace settings, expertise in ML/AI models for personalization like propensity and churn, proficiency in experimentation and statistics, and the ability to translate analyses into actionable recommendations while mentoring others.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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