[Remote] Credit & Collections Manager - Mexico at JumpCloud

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

6+ years of collection experience; 3+ years of collections management experience supervising a team
Demonstrated experience and knowledge of the order to cash processes
Experience in business-to-business collections preferred
Excellent decision-making, communication, and leadership skills
Problem solver, leading from the front while bringing creativity and efficiency
Ability to effectively present information verbally and in writing
Strong attention to detail
Customer service mindset
Netsuite experience preferred
High proficiency in Excel
Bachelor’s Degree or equivalent experience (preferred)
Located in and authorized to work in Mexico
Fluent in speaking and writing English

Responsibilities

Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, and keep collections activity accurate and up to date
Oversight of Billing & Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues
Communicate and correspond with customers and sales representatives to question and/or investigate past-due or unpaid invoices
Provide invoice copies and supporting documents to customers
Research and resolve all customer billing disputes
Provide regular reporting to Management on outstanding AR by Customer
Compile and complete month end reporting, including Allowance for Doubtful accounts
Provide recommendations for settlement and payment plan options
Evaluate and create standard operating procedures for collection/recovery solutions
Work closely with Management to identify, escalate, and resolve collections issues
Manage and continuously improve processes for collecting funds, and for keeping accounts receivables current and accurate from both invoicing and payment applications
Help improve DSO and reduce bad debt

Skills

Accounts Receivable

DSO Management

Billing Processes

Collections Management

Credit Management

Team Management

Customer Dispute Resolution

Month End Reporting

AR Reporting

SOP Development

JumpCloud

Cloud-based identity and access management services

About JumpCloud

JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.

Louisville, ColoradoHeadquarters

2012Year Founded

$371.3MTotal Funding

SERIES_FCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

Remote Work Options

Risks

Increased competition from established IAM providers like Okta and Microsoft.

Rapid technological advancements may strain JumpCloud's resources to keep up.

Economic uncertainties could impact spending on IAM solutions, affecting revenue.

Differentiation

JumpCloud offers a unified platform for identity and device management.

The company provides Zero Trust security models for remote and hybrid work environments.

JumpCloud's SaaS Management capabilities address the rising importance of cloud-based applications.

Upsides

The global IAM market is projected to grow at a CAGR of 13.1% until 2030.

Increased demand for Zero Trust models aligns with JumpCloud's offerings.

Growing need for SME cybersecurity solutions supports JumpCloud's market presence.

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