Counter Pro at Advance Auto Parts

Prescott, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

Requirements

High school diploma or GED; trade experience is an asset
2–3 years of automotive sales experience with proven professional customer service and sales performance to achieve personal and store sales goals
Advanced automotive system knowledge, parts knowledge, experience with POS and ability to provide advanced automotive problem resolution including identification and project assistance for customers
In-depth knowledge of store operations and general knowledge of the store inventory and maintenance processes
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
Demonstrates clear written and verbal communication skills
Ability to perform basic mathematics with accuracy
Effective communication in English (French is a plus); bilingual preferred where applicable
Ability to lift and/or move up to 50 lbs frequently and up to 100 lbs occasionally
Full valid driver’s license, maintain a clean driving record and have strong driving and navigation ability
Available to work an assortment of days, evenings, weekends and holidays as needed
Predominantly walking or standing; ability to talk and hear, and use hands

Responsibilities

Deliver high standards of customer service to commercial and DIY customers, providing project assistance through identifying automotive problems and making appropriate recommendations
Source parts from stores, hubs, distribution centers, and external suppliers for special orders, building and maintaining a network of secondary source suppliers
Maintain showroom displays, work areas, and customer-facing spaces to ensure a clean, organized, and professional environment that meets store operational standards
Responsible for daily inventory management, including checking for discrepancies, putting away stock and processing returns, as well as supporting cycle count and the annual inventory process
Perform specialty tasks such as mixing paint, operating the hydraulic hose maker, battery testing and wiper installations
Partner with Store Manager to coordinate delivery drivers, ensuring delivery standards are achieved
Safely and efficiently deliver parts to commercial customers using company vehicles when required
Carry out key holder responsibilities (store opening and closing duties and contributing to a safe work environment) and completion of other ad hoc duties as assigned by Store Manager

Skills

Key technologies and capabilities for this role

Customer ServiceAutomotive Parts KnowledgeParts SourcingInventory ManagementSalesProblem SolvingStock ManagementOrder Processing

Questions & Answers

Common questions about this position

What benefits are offered to Counter Pro team members?

Benefits include group employee benefits such as Health, Dental, Vision, Life Insurance, and AD&D after 3 months, financial benefits like group RRSP with employer contribution and discounted Employee Stock Purchase plans for permanent team members, plus employee discounts on auto parts.

Is this a remote position or does it require working in a store?

This is an in-store position requiring hands-on tasks like maintaining showroom displays, inventory management, and delivering parts using company vehicles.

What skills and experience are required for the Counter Pro role?

Requirements include a high school diploma or GED, 2–3 years of automotive sales experience with proven customer service and sales performance, advanced automotive system and parts knowledge, experience with POS, and in-depth knowledge of store operations and inventory.

What is the company culture like at CARQUEST/Advance Auto Parts?

The culture is collaborative, rewarding, and focused on building authentic customer relationships, with team member recognition programs, team lunches, and a positive environment for goal-driven car enthusiasts.

What makes a strong candidate for this Counter Pro position?

Strong candidates have 2–3 years of automotive sales experience, advanced knowledge of automotive systems and parts, proven customer service skills, and familiarity with store operations, POS, and inventory management.