Corporate Travel Supervisor at M&T Bank

Buffalo, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Bachelor’s degree and a minimum of 3 years’ proven travel-related experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ proven travel-related experience
Minimum of 2 years’ work leadership, supervisory and/or managerial experience
Experience identifying process improvements and department efficiencies

Responsibilities

Manage and participate in all aspects of travel Bank-wide, including commercial and chartered air travel, rail, lodging and accommodations, and ground transportation
Manage the relationship between the Bank and its preferred hotel, rental car company and airline vendors, enforcing contracted pricing and adherence to terms while continually evaluating the marketplace to identify the best rates
Ensure employees are satisfied with their travel experiences through feedback and proper follow-up
Manage and participate in daily operations of the Bank’s contracted travel management company, providing guidance and setting priorities for assigned staff as well as contracted travel agents to ensure corporate travel needs are met while adhering to terms of the agreement
Ensure adherence to Travel Policy guidelines and report on violations; ensure proper execution and compliance with these policies
Lead the selection process of preferred vendor programs with hotels, rental car companies and airlines, negotiating directly with vendors to renew contracts; work with corporate Strategic Sourcing in the selection process for new regions
Evaluate and approve travel-related exceptions for all employees
Continue to develop the Corporate Travel program, emphasizing industry best-practices and available technology to enhance program efficiency, while focusing on customer service to enhance individual business and leisure travel experiences
Prepare, monitor and execute the budget for the Corporate Travel and Shuttle cost centers; enforce proper spending in accordance with Bank policy
Conduct site visits and inspections of hotels as required to ensure suitability for internal customer needs
Respond to on-demand Charter Aviation Services, overseeing approval process and invoicing
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies, emphasizing Duty of Care and traveler safety
Create and manage data metrics to track supplier performance and cost-effectiveness of travel programs; analyze and report on Bank performance relative to peers and best-in-class practices. Seek avenues to enhance cost savings and efficiencies
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Act as the authority for travel and interact with business units Bank-wide to support, enforce and promote proper travel practices
Take the lead and actively address travel-related issues regarding Business Continuity (disaster recovery, pandemic, etc.) and provide recommendations to senior management to adjust policies in response to such events

Skills

Vendor Management

Contract Negotiation

Travel Policy Compliance

Budget Management

Strategic Sourcing

Customer Service

Compliance Controls

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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