Control Tower Analyst with French at Goodyear Tire & Rubber

Romania

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Transportation, Fleet ManagementIndustries

Bachelor’s degree required
Experience in customer support, call center, or other client-facing environments
Strong Microsoft Excel and ticketing tool skills
Experience in planning, scheduling, or within the transport/technical sector is a plus
Self-driven and organized, with strong prioritization and workflow management skills
Excellent problem-solving, communication, and team collaboration abilities
Fluent in French and English (written and spoken)
Flexible and adaptable in a fast-paced operational environment

Monitor and manage TaaS fleet operations through the GMC platform to ensure timely service and alert resolution
Respond to alerts by communicating with fleets, service providers, and installation partners to confirm service delivery
Authorize or reject jobs for TaaS accounts, verifying data accuracy and ensuring alignment with initial applications
Coordinate vehicle availability with fleet partners to enable service scheduling
Follow up with service providers when jobs are delayed or missing, ensuring smooth operational flow
Arrange breakdown and roadside assistance in collaboration with Goodyear Service line and relevant providers
Provide Level 1 technical support, including remote checks on telematics units (TCUs) and sensors
Maintain data accuracy and support daily operations within GMC, Salesforce, and MyWay systems