Continuous Improvement Manager at Remitly

Richmond, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Events, ExhibitionsIndustries

Requirements

Proven influencer who is curious, collaborative and approachable, generating high levels of stakeholder engagement
Proven experience in process improvement within an office, service, or business operations environment
Demonstrable success in delivering (inferred from truncated description)

Responsibilities

Champion and inspire a continuous improvement mindset and culture in day-to-day operations – “better, faster, cheaper”
Establish framework, tools, templates and common language to embed continuous improvement as part of the day-to-day culture across the teams
Personally own progress and outcomes of all business process continuous improvement projects
Train and coach teammates in basic continuous improvement tools and techniques, fostering a culture of empowerment and ownership
Lead improvement workshops and process mapping sessions with staff at all levels to understand workflows and co-design better ways of working
Encourage and enable suggestions and ideas from staff, with quick-win implementation
Validate areas already identified for improvement and prioritise for maximum benefit
Work with others to identify further operational business processes with inefficiencies, duplication, and areas for improvement
Lead nominated subject matter experts across the teams to design and implement process improvements that deliver measurable time savings and quality enhancements
Collaborate with team leaders to standardise processes and documentation (SOPs, templates, checklists, workflows, process diagrams)
Ensure improvements are adopted and sustained for the long term
Explore how latest technologies can enable automation and greater savings
Establish and track KPIs and benefits realisation for improvement projects (e.g. hours saved, error and duplication reduction)
Report progress and outcomes to senior leadership, including project updates and efficiency metrics

Skills

Continuous Improvement

Process Improvement

Lean

Six Sigma

Change Management

AI Tools

Project Management

Data Analysis

Workflow Optimization

Cross-functional Leadership

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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