[Remote] Content Support Analyst at AlphaSense

India

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Market Intelligence, Financial ServicesIndustries

Requirements

Outstanding oral and written communication skills
0-4 years of data entry and/or data maintenance experience
A high aptitude and willingness to learn
Knowledge of MS Office, Google Suite, Linear, Not

Responsibilities

Research & Analysis: Discover new sources of content available on the web to augment our content offering, and evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals
Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports
Troubleshooting Content Issues: Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues
Content Support: As a subject matter expert, provide 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly
Coordinate with content providers: Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues
Content Flow Monitoring & Reporting: Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools)
Documentation: Create, update, and document content onboarding processes
Quality Assurance and Quality Control: Review documents for property categorization and tagging across our processing pipeline of content

Skills

Key technologies and capabilities for this role

web researchcontent onboardinganalytical skillstroubleshootingwritten communicationverbal communicationresearchcontent analysis

Questions & Answers

Common questions about this position

What are the main responsibilities of the Content Support Analyst role?

Responsibilities include researching and analyzing new web content sources, onboarding and maintaining content through web scraping configurations, troubleshooting content issues, and providing 3rd level support for content-related inquiries.

What skills does the ideal candidate for this position need?

The ideal candidate needs strong written and verbal communication skills, prior content onboarding and support experience, solid analytical skills, web research skills, and troubleshooting skills.

What kind of team will I be working with in this role?

You will work with a team of product managers, content analysts, software engineers, and content vendors.

Is this position remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free