Content Quality Administrator (Fixed Term - 1 year) at Believer

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Digital MediaIndustries

Requirements

Bachelor's Degree
Keen interest in the music industry, digital music platforms, and new technologies
Minimum of 2-3 years experience working with Zendesk
Excellent communication skills (both written and spoken)
Proven experience in customer support and reporting
Proactive attitude with a desire to improve processes and tools
Highly organized, reliable, and capable of working independently
Motivated, curious, and able to prioritize tasks effectively
Strong team spirit and collaboration skills
Proficient in Microsoft Office
Extensive knowledge of US and international music markets, or a willingness to stay updated

Responsibilities

Review every music release submitted by artists, including metadata, cover thumbnails, and other content, ensuring compliance with store guidelines
Coordinate effectively with the Believe and TuneCore central teams to validate releases and ensure smooth processing
Provide timely customer support to clients within TuneCore, offering relevant solutions in accordance with SLA requirements
Investigate instances of rejected releases or unsatisfactory activity, and report findings to management

Skills

Key technologies and capabilities for this role

Zendeskmetadata reviewcontent quality assurancecustomer supportmusic industrydigital music platforms

Questions & Answers

Common questions about this position

What benefits does Believe offer?

Benefits include flexibility with just punching in leaves without tracking in/out times, office perks like foosball, table tennis, free event passes, music subscriptions, wellbeing support via EUTELMED, transparency on secondary activities, and participation in CSR programs.

Is this role remote or on-site?

The role is on-site.

What skills and experience are required for this position?

Requirements include a Bachelor's Degree, 2-3 years experience with Zendesk, excellent communication skills, proven customer support and reporting experience, proficiency in Microsoft Office, and knowledge of US and international music markets or willingness to learn.

What is the company culture like at Believe?

Believe emphasizes respect, fairness, transparency, strong team spirit, collaboration, and a positive impact on the music industry, with a fun office environment including foosball and table tennis.

What makes a strong candidate for this Content Quality Administrator role?

Strong candidates have 2-3 years of Zendesk experience, excellent communication and customer support skills, a proactive attitude, music industry interest, and the ability to work independently while collaborating in a team.

Believer

Global gaming company creating immersive experiences

About Believer

Believer.gg operates in the digital entertainment industry, focusing on creating immersive gaming experiences. The company develops popular games like Words With Friends, League of Legends, Destiny, and PvZ, and aims to provide players with more than just gameplay by incorporating lifestyle elements and community building into their games. Their products function as platforms where players can engage emotionally and financially, enhancing their overall gaming experience. Unlike many competitors, Believer.gg emphasizes the importance of player investment and strives to deliver high-quality experiences that justify that investment. The company's goal is to capitalize on the growing global gaming community and to create next-generation experiences that fulfill players' dreams.

West Hollywood, CaliforniaHeadquarters

2023Year Founded

$77.8MTotal Funding

SERIES_ACompany Stage

Entertainment, GamingIndustries

51-200Employees

Risks

Believer's 3-5 year timeline may lead to missed market opportunities.

Focusing on open-world multiplayer games may limit diversification.

High expectations from investors could pressure Believer to meet ambitious goals.

Differentiation

Believer focuses on player-centric, immersive gaming experiences with community-building elements.

The company is led by industry veterans from Riot Games, enhancing its credibility.

Believer aims to innovate in open-world multiplayer games, a growing genre.

Upsides

Believer raised $55 million, providing strong financial backing for growth.

The rise of AI tools enables high-quality game development with fewer resources.

Cross-platform play trends could enhance player engagement for Believer's games.

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