Content Operations Specialist-Xumo at Comcast

Irvine, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Streaming Media, Entertainment, FASTIndustries

Requirements

Bachelor's Degree preferred or equivalent work experience
Minimum 1-2 years' experience in program scheduling (streaming preferred)
Experience with streaming video or file-based video workflows a plus
Proven experience in Scheduling, Operations, and Research
Demonstrated strong time-management, prioritization and organizational skills
Demonstrated strong strategic and analytical planning and problem-solving skills
Strong interpersonal skills, with the ability to cultivate relationships and negotiate with internal clients
Ability to meet deadlines and partner timeline expectations
Experience with manual delivery systems such as Aspera, AWS S3 or FTP a plus
Proven strong written and oral communication skills
Experience with Jira, Asana, or similar a plus
Understand Xumo's Operating Principles and apply them to work
Own the customer experience by prioritizing customers and seamless digital options
Be knowledgeable and enthusiastic about Xumo's technology, products, and services
Win as a team by collaborating and being open to new ideas
Participate actively in the Net Promoter System through huddles, call backs, and feedback
Drive results and growth
Support a culture of inclusion
Do what's right for team, customers, and investors

Responsibilities

Support the onboarding process of all channels
Perform toolset optimizations
Manage programming schedules
Handle partner communications within SLA to ensure deadlines are met
Support all facets of the department including onboarding, on-demand and linear programming, programming stunt executions, and writing technical requirements for toolset optimizations
Effectively and clearly communicate open projects and tickets internally within the content operations team
Help prioritize work by understanding inbound requests and upcoming deadlines across the business
Work alongside and support the entire content operations team to plan, manage, and document the primary roles and responsibilities of each member
Execute ad-hoc content operation requests from internal and external partners
Work closely with marketing on all stunts and programming to understand each initiative and ensure tickets are assigned and progressed appropriately
Support the onboarding team to ensure all steps are accurately documented and communicated to each partner
Follow directions precisely and maintain the team’s standard operating procedures

Skills

Content Operations

Channel Onboarding

Programming Schedules

Partner Communications

Project Prioritization

Ticket Management

Technical Requirements

SLA Management

Ad-hoc Requests

Marketing Coordination

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

Land your dream remote job 3x faster with AI

Try Jobo Free