Content Operations Specialist at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Retail, E-commerceIndustries

Requirements

Exceptional written and verbal English language skills
2+ years of experience in a technical writing, content analyst, or similar role
Experience writing technical content, monitoring performance, effectively telling data stories, applying actionable insights
Experience with analytics and reporting (e.g. Google Analytics), automation (e.g. Zapier), project management (e.g. Monday.com)

Responsibilities

Analyzes complex data sets from multiple analytics tools, prepares highly automated reports, builds and optimises dashboards for accessible content performance tracking
Identifies opportunities to improve content effectiveness and relevance, shares actionable insights with team, creates collaborative tasks
Proactively researches assigned tasks, uncovers and extracts relevant information from resources and demo environments, collaborates cross-functionally as a technical writing team ambassador
Makes data-driven decisions in the face of open-ended requirements in a fast-paced environment, clarifying expectations and balancing priorities to execute high-quality work for multiple projects on a deadline
Demonstrates expert knowledge of content and project management systems, analytics, automation, and other team tools, investigates new features and capabilities, and proactively expands, applies, and shares knowledge to continuously improve projects and processes
Effectively transforms complex technical concepts into effective, accessible, relevant customer-centric content that aligns with business objectives
Consistently applies the style guide, best practices, and established processes to effectively write, edit, format screenshots, modify HTML, upload, publish, and localize high-quality content in the CMS
Regularly reviews content for optimization opportunities, errors, and outdated elements
Actively participates in the peer review process, requesting and providing constructive feedback
Engages in self-driven learning and data-driven experimentation for continuous improvement
Effectively communicates asynchronously/synchronously across time zones and mediums with manager, teammates, global collaborators, and cross-functional SMEs
Transforms complex data into accessible reports, dashboards, actionable insights, and compelling data stories to improve data literacy and empower teammates
Seeks out and listens to different perspectives, strengthening collaborative relationships and cross-functional processes to meet shared goals

Skills

Data Analysis

Analytics Tools

Automated Reporting

Dashboards

Google Analytics

Content Management

Technical Writing

Project Management

Research

Cross-Functional Collaboration

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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