Content Governance Specialist at Global Payments

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, TechnologyIndustries

Requirements

Experience with enterprise-level CMS/DAM systems (Sitecore, Airtable, Wrike, Microsoft 365, Marketo Engage a plus)
Project management skills to manage multiple content projects simultaneously, ensuring timelines and quality standards are met
Strong understanding of content governance principles, including content categorization, version control, and metadata management
Experience working with cross-functional teams, especially in a global or multi-regional context
Familiarity with top- and mid-funnel content strategies and how content supports lead generation, engagement, and nurturing
Attention to detail to ensure content is consistently organized and aligned with brand and marketing objectives
Experience identifying areas for process optimization and implementing solutions to enhance operational efficiency
Excellent written and verbal communication skills, with the ability to articulate complex information clearly, build relationships, and guide regional teams

Responsibilities

Manage and maintain the internal content library, ensuring all assets are organized, tagged, and easily accessible by marketing teams worldwide
Help publish content on the organization’s website using a headless CMS platform
Identify opportunities for streamlining content management processes and implement automation solutions to improve efficiency
Document comprehensive content governance frameworks, policies, editorial guidelines, and style standards
Enforce content governance to ensure consistency in categorization, metadata tagging, and version control, internally and externally
Support regional teams by providing guidance and training on internal content management processes and CMS publishing
Conduct regular audits of content to ensure it is accurate, up-to-date, and in line with global brand guidelines
Assist in implementing AI-driven content personalization initiatives
Define and track key performance indicators (KPIs) related to content usage and performance, using data to inform improvements

Skills

Key technologies and capabilities for this role

Content ManagementContent GovernanceHeadless CMSMetadata TaggingEditorial GuidelinesDigital MarketingAutomationCMSContent LibraryPolicy Enforcement

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This information is not specified in the job description.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills and experience are required for the Content Governance Specialist role?

Required skills include experience with enterprise-level CMS/DAM systems (Sitecore, Airtable, Wrike, Microsoft 365, and Marketo Engage preferred), project management to handle multiple content projects, and content management expertise for organizing, tagging, and maintaining assets.

What is the company culture like for this position?

The role is in a fast-paced, collaborative environment within a dynamic global marketing team, working closely with digital marketing, regional content teams, and IT, driven by passion for success in payments technology.

What makes a strong candidate for this Content Governance Specialist position?

A strong candidate is detail-oriented with a passion for organizing content at scale, experience in enterprise CMS/DAM systems, project management skills, and the ability to thrive in a fast-paced, collaborative setting.