Contact Center Administrative Associate - Winter 2025 - 26 at Altera

Park City, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Ski Resort, TourismIndustries

Requirements

Excellent verbal communication and listening skills
Strong customer service orientation with a friendly and professional demeanor
Ability to multitask and manage time effectively in a fast-paced environment
Ability to remain calm and courteous under pressure or during high call volumes
MS Office proficiency (preferred)

Responsibilities

Answer and direct all incoming phone calls promptly and professionally
Provide accurate information regarding resort services, amenities, and local attractions
Relay messages to guests and staff efficiently and confidently
Coordinate with other departments to fulfill guest requests
Log and report any technical issues with phone systems or guest concerns to the appropriate personnel
Maintain a courteous and helpful attitude at all times, ensuring a positive guest experience
Assist the administration team with daily tasks as needed
Assist the supervisory team with special projects as needed
Complete projects accurately and efficiently
Become familiar with all the Deer Valley managed properties, rates, packages, and policies
Other duties as assigned

Skills

Phone Systems

Customer Service

Call Handling

Guest Communication

Inquiry Management

Message Relaying

Department Coordination

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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