Part Time Response Services Coordinator (PRN)
NeuroFlowSalary not specified
Full Time
Entry Level & New Grad
Consultor emocional Bilingüe (Intervención en Crisis y Soporte en campo) at Lyra Health
Mexico City, Mexico City, Mexico
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Mexican professional license (cédula profesional) required for clinical practice in Mexico (MANDATORY)
- Proven experience and specialized training in short-term trauma/crisis intervention, rapid risk assessment, and de-escalation techniques
- Proven experience in Case Management, Operations support, or in the Employee Assistance Program (EAP) sector, demonstrating ability to manage process logistics and administration
- High proficiency in both English and Spanish for communication with the international team
- Highly self-sufficient and excellent organizer to manage case loads and time differences
- Strong written and oral communication skills for coordinating global stakeholders
- Strong ability to work with Salesforce (or a similar CRM) for case logging and tracking
- Demonstrated ability to work fast and under pressure to meet 24-hour Critical Incident SLAs
Responsibilities
- Serves as the first point of contact for Critical Incident (CI) requests, leading the case lifecycle from initial evaluation and rapid risk assessment to determining the appropriate short-term clinical support plan
- Executes high-volume administrative tasks, including accurate case registration and continuous monitoring within Salesforce, with rigorous data integrity checks and ensuring all service data and financial approvals are logged correctly
- Engages with the international team (e.g., South Africa, Malaysia, Canada) to manage the CI mailbox, ensure 24/7 global coverage, and coordinate service provision across various time zones and jurisdictions
- Manages communications with clients regarding CI costing and approvals, ensuring the final support plan adheres to commercial terms and contracts
- Provides direct clinical support, focused on short-term crisis intervention and trauma support, both virtually and on-site in Mexico (or LATAM, if required and feasible)
- Assists in documenting internal operational processes and ensures all actions align with internal protocols and legal requirements
- Mandatory participation in rotational weekend/public holiday coverage (approx. once per month), separately compensated
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is weekend or holiday coverage required for this role?
Yes, mandatory participation in rotational weekend/public holiday coverage is required, approximately once per month, and it is separately compensated beyond the base salary.
What is the work arrangement or location policy for this position?
The role involves both virtual clinical support and on-site work in Mexico (or LATAM if required and feasible), with global coordination across multiple time zones including weekend/holiday coverage.
What are the key required skills or qualifications for this role?
The role requires a Mexican professional license (cédula profesional) for clinical practice, hands-on clinical experience in trauma/crisis intervention, and strong administrative skills including Salesforce proficiency and data integrity management.
What is the team structure like at Lyra Health?
The role involves coordination with an international team across locations such as South Africa, Malaysia, and Canada to ensure 24/7 global coverage.
What makes a strong candidate for this Consultor emocional role?
A strong candidate will have the mandatory Mexican professional license, proven clinical experience in crisis and trauma intervention, bilingual skills for global coordination, and operational expertise in case management and data handling.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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