Consultant ServiceNow Confirmé H/F

Job Details

• Location Type: Remote
• Employment Type: Full-time

Company Description

Talan is an international group of transformation and innovation consulting through technology, founded in 2002. Our 7000 consultants worldwide share the audacity to innovate, the taste for excellence, and the desire to take on the most complex challenges.

Job Description

Within Talan, CloudSpirit is the specialized Business Unit and partner for the ServiceNow solution. We work with major clients to design, develop, and optimize solutions around ServiceNow, with strong technical and business expertise. To support this growth, we are looking for great personalities: motivated, dynamic individuals eager to continue developing their skills in a stimulating work environment.

Within the CloudSpirit team, you will work on our clients' ServiceNow platforms as an experienced consultant.

Responsibilities

• Design technical solutions that meet business needs.
• Configure and develop scripts on the ServiceNow platform in compliance with user stories from the backlog.
• Write technical documentation according to team standards.
• Perform integration tests for user stories.
• Handle ServiceNow incidents escalated by functional administrators (Level 2 support).
• Prepare and manage the various stages of production deployment.

These missions will be carried out within a team of approximately 30 people, composed of architects, junior and senior technical consultants.

Qualifications

• At least 5 years of experience on the ServiceNow platform in complex environments.
• Mastery of the ITSM module (Incident, Problem, Change).
• Knowledge of CMDB, HR, ITBM modules.
• In-depth knowledge of ITIL and ServiceNow best practices.
• Mastery of Agile / Scrum methodologies.
• Ability to configure and parameterize ServiceNow modules at an advanced level.
• Expertise in ServiceNow back-office administration.

Recruitment Process

• Telephone pre-qualification with a member of the recruitment team (if your CV is selected).
• HR and business interview with a recruitment manager and a business engineer.
• Technical interview with a ServiceNow architect and the director of CloudSpirit: an opportunity to discuss your professional aspirations and the prospects offered within the BU.

What We Offer

By joining us, you will benefit from:

• A tailor-made onboarding: An adapted integration program, supplemented by specific training to support your skill development.
• A clear and motivating career path: Personalized follow-up to allow you to evolve and achieve your professional ambitions.
• A rewarding human and intrapreneurial adventure: Be part of a passionate team where innovation and initiative are valued.
• A respected work-life balance: Remote work possible up to 5 days per week depending on the missions, with an equipment allowance of €100.
• Facilitated return from maternity leave: Possibility to return on a 4/5th basis without salary loss for 6 months.
• And of course, other benefits to discover when you join us!

We support companies in various sectors: energy, industry, transport, finance, luxury... through 3 main areas of expertise:

• Consulting in Management and Innovation (320 Consultants in France)
• Data valorization, structuring, and usage (Data and Technologies)
• Software solutions integration (Cloud and Application Services)

Our values: commitment, respect, sharing, teamwork, and optimism. Talan is a responsible company, recognized by its employees and committed to diversity.