Sr. Technical Consultant, Core Business Transformation Solutions

The Sr. Technical Consultant will serve as a technical expert in optimizing and leveraging ServiceNow best practices, focusing on configuration over customization. They will support engagement efforts by defining processes, conducting gap analysis, and advising customers on leveraging the ServiceNow Solution's standard capabilities. The role involves leading customer design workshops, guiding customers in completing technical documentation, drafting user stories, and providing oversight and training for future system administrators. Responsibilities also include leading technical aspects of project delivery, developing integration and portal components, preparing customer-facing deliverables, managing multiple projects, promoting continuous improvement, supporting sales activities, and providing training and mentoring to delivery teams and partners. Up to 50% travel annually may be required.