Senior Technical Consultant

West Palm Beach, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Information TechnologyIndustries

Requirements

The Senior Technical Consultant must be a functional and technical expert in ServiceNow IT Asset Management (ITAM) products, specifically Hardware Asset Management (HAM) and Software Asset Management (SAM). Candidates should possess strong configuration skills aligned with ServiceNow best practices and experience in process definition, re-engineering, and gap analysis. Experience leading customer design workshops and guiding customers in completing technical documentation, user stories, and testing strategies is essential. The role requires the ability to develop integration components, portal components, and customer-facing deliverables, while managing multiple complex projects and potentially overseeing partner resources.

Responsibilities

The Senior Technical Consultant will serve as the technical expert on customer engagement teams, configuring ServiceNow ITAM products to meet customer needs and accelerate business outcomes. Responsibilities include supporting ITAM-specific process definition and improvement, advising customers on leveraging standard ServiceNow ITAM capabilities, and leading design workshops focused on the platform and ITAM solution technology. The consultant will guide customers through technical documentation, draft user stories with acceptance criteria, and develop integration and portal components. They will also lead technical aspects of project and solution delivery, ensure the quality of configured solutions, and provide training and mentoring to customer administrators.

Skills

ServiceNow platform

IT Asset Management (ITAM)

Workflow products

Consulting

Configuration

AI-enhanced technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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